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I’m having trouble searching for products.

This topic has 11 replies, 3 voices, and was last updated 2 months, 1 week ago ago by Tony Rodriguez

wojtek

Participant

June 10, 2026 at 11:07

Hello. I’m having trouble searching for products. When I enter a keyword like “Oiler” in the search bar, the header displays search results with actual links to existing products. However, if I enter “Oiler” and press ENTER, instead of a results page, I get a message that no results are available. I’d like to see a page listing these results; our customers often do this and are used to it. Please help. Best regards, Wojtek.

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10 Answers

Jack Richardson

Support staff

June 10, 2026 at 13:22

Hello @wojtek,

We recommend that you consider creating a separate template for the search results based on the following useful topics, as this may resolve your issue:
https://www.8theme.com/topic/issue-with-search-results-it-loads-on-shop-page-so-pages-posts-are-missing/#post-463795
https://www.8theme.com/topic/search-result-doesnt-shows-up-post-or-page-result-only-products/#post-468039

If you still require our assistance, please provide the correct temporary WP‑Admin access in the private content section.

Best regards,
Jack Richardson
The 8Theme’s Team

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wojtek

Participant

June 11, 2026 at 07:52

Sorry, I mixed up the subject boxes when I was typing my reply…
Thanks for your help, but the problem persists. I did everything as described. In the Polish version, everything looks fine, but when I switch to English, another problem appears. I enter a phrase on the English-language website, the search box shows English results, but after pressing ENTER, the results load on the Polish website and the results are in Polish. The English website and English results should be displayed instead of Polish. I’ve checked everything and can’t find the error. Please help. Best regards, Wojtek.

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Jack Richardson

Support staff

June 11, 2026 at 14:17

Hello @wojtek,

Thanks for providing us the temporary credentials.

As we are currently investigating the issue, could you please clarify whether it was functioning correctly before the update or any other modifications were made to your website? This information will help us identify the possible source of the problem.

Best regards,
Jack Richardson
The 8Theme’s Team

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wojtek

Participant

June 11, 2026 at 21:11

Just yesterday, I created a search results page based on your description. The search problem has been present since we reached this point during testing, but it was related to the display of results via AJAX in the search box itself (for example, when searching for “OILER,” it showed that the item wasn’t available in the store). Now, the results appear in the AJAX box and on the results page (after pressing ENTER), but the results page doesn’t work in English…

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Jack Richardson

Support staff

June 12, 2026 at 06:54

Hello @wojtek,

Please check now. We have implemented the changes in your child theme’s functions.php file. Screenshots have also been attached in the private content area.

Best regards,
Jack Richardson
The 8Theme’s Team

Please contact administrator
for this information.

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wojtek

Participant

June 12, 2026 at 10:54

Thank you so much for your help. It now looks and works the way we want 🙂 I hope that after enabling RankMath, nothing will start changing in the redirects 🙂

Best regards,
Wojtek Hintzke

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Jack Richardson

Support staff

June 12, 2026 at 12:23

Hello @wojtek,

Thank you for your kind message. We’re glad to hear that everything now looks and works as you expected. Enabling RankMath should not affect your existing redirects, but if you notice any changes or need further assistance, please don’t hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme’s Team

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wojtek

Participant

June 12, 2026 at 12:32

Thank You 🙂

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wojtek

Participant

June 12, 2026 at 12:32

Thanks for the support! My topic “I’m having trouble searching for products.” has been successfully resolved.

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Tony Rodriguez

Support staff

June 12, 2026 at 12:32

Dear wojtek,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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