No data on the “theme options” page or on the options of other pages

This topic has 6 replies, 3 voices, and was last updated 41 minutes ago ago by Tony Rodriguez

  • Avatar: vuvuvu
    vuvuvu
    Participant
    June 3, 2026 at 13:59

    Hello sir,
    For some time now, I’ve been unable to see the “theme options” page. Instead of viewing the various option categories, I just see a blank page with the message “no data” (see attached screenshot).
    I thought a few updates would fix the issue, but I’ve already done several, but the error persists.
    The versions of various plugins are all up to date.
    I also tried clearing the site and browser cache and disabling the cache plugin, but the error persists.
    I’m asking for your help in solving this problem.
    I’ll send you my login credentials privately if they’re helpful.
    Thanks for your help
    M.

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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2026 at 15:36

    Hello @vuvuvu,

    According to the WooCommerce logs, it is necessary to increase the memory limits on your website. Please contact your hosting provider to make this adjustment: https://gyazo.com/88bf40a2a8651899d87347a4d309186a

    Please also note that there is an issue with opening the live theme options (Customizer): https://gyazo.com/2b81f924ef7d7a822d8961ca69b6b10b. Therefore, the problem is not limited to the backend settings.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: vuvuvu
    vuvuvu
    Participant
    June 4, 2026 at 14:00

    Hi Jack
    Thanks for the reply.
    Regarding the first point, I contacted the server, which increased the php_memory_limit limits. Problem solved, thank you very much.
    What help can you give me with point 2? I made some changes to the theme’s Speed ​​Optimization section in the past. Could this have affected it?
    Any help is appreciated.
    Thanks.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2026 at 15:11

    Hello @vuvuvu,

    No, such modifications should not affect the loading of the Theme Options. If your main request has been resolved, you may mark this topic as closed. Otherwise, if you have any additional questions, please provide detailed information along with screenshots or videos so that we can assist you further.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: vuvuvu
    vuvuvu
    Participant
    June 4, 2026 at 18:47

    Thanks for the support! My topic “No data on the “theme options” page or on the options of other pages” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 4, 2026 at 18:47

    Dear vuvuvu,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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The issue related to '‘No data on the “theme options” page or on the options of other pages’' has been successfully resolved, and the topic is now closed for further responses

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