Hello,
We need help with XStore Instagram API integration on our Finnish store balticboatnet.fi.
Environment:
* XStore version 9.7.3
* XStore Control Panel → API Integrations → Instagram Accounts
* Instagram account: balticboatnet.fi
* Account type: Business
We followed your documentation:
https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/
However, our Meta app does not match the setup shown in your guide.
According to your documentation, in:
Instagram → API setup with Instagram login
we should see:
Step 1: Generate access tokens
with button:
Add account
We should also see:
* Instagram app name
* Instagram app ID
In our actual Meta app:
* Step 1 “Generate access tokens” is completely missing
* “Add account” button is missing
* Instagram app name is empty
* Instagram app ID is empty
Only webhook configuration (Step 2) is visible.
We created the app, added Instagram API, added permissions, connected the Instagram Business account, and accepted Instagram tester access, but the Meta screen still does not match your documentation.
We were able to generate a token only through Graph API Explorer, but that token is temporary and expires, so it is not a valid permanent solution for XStore.
Questions:
1. Why is the “Generate access tokens / Add account” section missing in our Meta app?
2. Why are Instagram app name and Instagram app ID empty?
3. How should we create the correct permanent production token for XStore in this situation?
We are attaching:
1. Screenshot from your documentation
2. Screenshot from our actual Meta app showing the missing token generation section
Please advise.
Thank you.
Indrek
