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Updating the theme XSstore brings an error

This topic has 32 replies, 5 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

Zhelezny

Participant

May 16, 2026 at 13:53

my website is https://www.supersvarshik.com, I’m using the XStore 9.6.1 theme, but further updates caused an error and prevented me from accessing https://www.supersvarshik.com/catalog/, so I had to roll back. The last attempt resulted in a critical error, and the website stopped working altogether! Please help!

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31 Answers

Ayan Rahman

Support staff

May 17, 2026 at 15:45

Hi,

If your site is live, we would recommend creating a staging site (full copy of the existing one), and doing all updates there first.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
If you need our help with the update, provide temporary wp-admin and FTP access to the staging site.

Warm Regards,
The 8Theme Team

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Zhelezny

Participant

May 18, 2026 at 11:00

I have added all the necessary data. Please update it and solve the problem.

Please contact administrator
for this information.

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Zhelezny

Participant

May 18, 2026 at 11:01

I made a backup copy of the site

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Andrew Mitchell

Support staff

May 18, 2026 at 14:52

Hello, Zhelezny,

Thank you for providing the access details. However, the FTP access leads to a Git directory that does not contain any files related to the actual website.

Best regards,
8Theme Team

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Zhelezny

Participant

May 18, 2026 at 15:22

The ftp client also did it

Please contact administrator
for this information.

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Zhelezny

Participant

May 19, 2026 at 15:25

Can someone help me?

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Andrew Mitchell

Support staff

May 19, 2026 at 16:03

Hello, Zhelezny,
We have updated your theme and resolved this issue. Please check it.
Best regards,
8Theme Team

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Zhelezny

Participant

May 19, 2026 at 19:53

Thank you very much!

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Andrew Mitchell

Support staff

May 20, 2026 at 09:45

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

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Zhelezny

Participant

May 20, 2026 at 10:52

Unfortunately, yesterday’s updates destroyed the website to the point of complete death, and nothing would open. Even the admin panel. The hosting company was only able to restore the backup from May 12. yesterday, everything started with a crash after updating the kirki plugin, and earlier, there was an error that I wrote about: An error with type E_COMPILE_ERROR occurred on line 17 of the file /home/s/supersea/svarshik/public_html/wp-content/plugins/et-core-plugin/packages/kirki/modules/webfonts/class-kirki-fonts-google.php. The error message is: Cannot declare class Kirki_Fonts_Google, because the name is already in use. I will continue to look for updates.

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Zhelezny

Participant

May 20, 2026 at 11:35

The same problem again. as at the beginning. the directory does not work after updating the theme and the XStore Core plugin

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Andrew Mitchell

Support staff

May 21, 2026 at 08:05

Hello, Zhelezny,

Could you please let us know if you have performed any actions after our recent changes, such as updating third-party plugins?

Best regards,
The 8Theme Team

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Zhelezny

Participant

May 21, 2026 at 11:54

the KIRKI plugin caused an error after the update

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Zhelezny

Participant

May 21, 2026 at 11:57

Now after the recovery, the same error occurs as at the very beginning. Please fix it

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Ayan Rahman

Support staff

May 21, 2026 at 16:13

Hi,

Thank you for reaching out to us.

The Kirki Customizer Framework plugin may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.
Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

Warm Regards,
The 8Theme Team

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Zhelezny

Participant

May 21, 2026 at 16:56

I have already disabled it. Please update XStore Core

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Andrew Mitchell

Support staff

May 22, 2026 at 09:40

Hello, Zhelezny,

Unfortunately, we have noticed that the access credentials to the admin panel have been changed, and we are currently unable to log in to your website. Could you please provide us with the updated access details to the admin panel?

Best regards,
8Theme Team

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Zhelezny

Participant

May 22, 2026 at 18:40

.

Please contact administrator
for this information.

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Zhelezny

Participant

May 23, 2026 at 17:44

?

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Zhelezny

Participant

May 24, 2026 at 10:58

Help me update the theme

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Jack Richardson

Support staff

May 25, 2026 at 09:11

Hello @Zhelezny,

We kindly request that you provide us with the correct WP-Admin access, as it appears to have been modified on your side (see: https://prnt.sc/DB7YiEAIfADU).

If you prefer to perform the update yourself, please remove the XStore Core plugin from your Plugins page and upload the .zip archive of the plugin (https://gyazo.com/764d1e7fc1051e73efa96dd3573790d7). You can download the XStore Core plugin archive from your account page on 8theme.com (https://www.8theme.com/downloads).

For reference, you can review the example of uploading the XStore theme archive in our documentation, as the process is almost the same for the plugin: https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/.

If you still require our assistance, please verify the WP-Admin credentials and provide them in the private content area. Kindly note that the FTP access details you previously shared are also incorrect (see details in the private content).

Best regards,
Jack Richardson
The 8Theme’s Team

Please contact administrator
for this information.

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Zhelezny

Participant

May 26, 2026 at 17:09

I deleted XStore Core, downloaded a new one, and deleted the Kirki framework, but after the update, it still doesn’t open https://www.supersvarshik.com/catalog/

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Zhelezny

Participant

May 26, 2026 at 17:14

wp-admin

Please contact administrator
for this information.

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Zhelezny

Participant

May 26, 2026 at 17:19

FTP

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

May 27, 2026 at 13:15

Hello, Zhelezny,

The access credentials you provided for the admin panel do not grant us permission to view it. We are receiving an error (please see the details in the attached screenshot).

We also noticed that the store page is currently loading correctly.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

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Zhelezny

Participant

May 27, 2026 at 16:08

The store page stops loading after updating the theme and plugin.
changed the user to an administrator

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Zhelezny

Participant

May 27, 2026 at 16:11

Help!!!

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Andrew Mitchell

Support staff

May 28, 2026 at 10:00

Hello, Zhelezny,

Thank you for providing access. We have updated the theme and core plugin to the latest versions (XStore 9.7.4 and Core Plugin 5.7.4). We can see that the shop page is now working correctly. Please review the attached video.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

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Zhelezny

Participant

May 28, 2026 at 10:07

Thanks a lot, everything is working.

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