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  PocketLab

  Participant

  May 15, 2026 at 21:46

  The header is displaying incorrectly in incognito view. It looks fine in the editor. Screenshots attached.

  Content is visible for topic creator and
  support staff only.

  #470360 Copied
  1 Answer
  

  Ayan Rahman

  Support staff

  May 16, 2026 at 04:39

  Hi,

  Thank you for reaching out to us.

  To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
  Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

  Does the problem get resolved if you disable the cache plugin and CDN?

  Warm Regards,
  The 8Theme Team

  #470364 Copied
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