Header not visible in new shop that is created

This topic has 4 replies, 3 voices, and was last updated 11 hours, 17 minutes ago ago by Jack Richardson

  • Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    May 4, 2026 at 14:58

    i have created an header in customizer. but the header is not visible:
    https://gyazo.com/986c74945146c90c1d7159a4514f483a
    https://gyazo.com/30171a247998535d719183912ae84686

    why is that?

    Content is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    May 4, 2026 at 16:12

    Hi,

    Thank you for reaching out to us.

    Unfortunately, we cannot log in using the access you provided, please check.

    Warm Regards,
    The 8Theme Team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    May 5, 2026 at 08:41

    Pls try again.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 5, 2026 at 08:56

    Hello @gewoonbovenaan,

    You have empty header and footer content on your homepage because the “Blank” template was selected in the WPBakery page settings: https://prnt.sc/YwxKaf2lB38T.
    Please check now – we have applied the default theme template to your homepage.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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