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The drop-down menu does not open on your mobile phone

This topic has 8 replies, 3 voices, and was last updated 1 hour, 18 minutes ago ago by Jack Richardson

Zg007

Participant

April 21, 2026 at 14:36

Hello, I have v 9.7, the problem is that when a menu is selected on the mobile phone, and in the drop-down menu a product category is clicked, for example, the window closes without being able to open the product category. And so every time.
Can this be corrected.
Warm greetings

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7 Answers

Andrew Mitchell

Support staff

April 21, 2026 at 16:01

Hello, Zg007,

We kindly ask you to update the theme to the latest version. This issue has already been fixed in version 9.7.2.

Best regards,
The 8Theme Team

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Zg007

Participant

April 27, 2026 at 14:01

I updated to v 9.7.3, but the problem is still the same. When I click on the product category, the menu closes.

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Andrew Mitchell

Support staff

April 27, 2026 at 15:12

Hello, Zg007,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Zg007

Participant

April 29, 2026 at 11:55

I am sending temporary WP admin and FTP host access.

Please, once everything is completed and the mobile menu on the web shop is working correctly, let me know where the issue was, what code you added, and where you added it, so I can apply the same fix if something similar happens on another website.

Thank you.

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Andrew Mitchell

Support staff

April 29, 2026 at 12:11

Hello, Zg007,

Unfortunately, we are unable to log in to the admin panel of your website. We receive the following message:

“You do not have permission to access this page. Please log in and try again.”

Best regards,
8Theme Team

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Zg007

Participant

April 29, 2026 at 12:23

I just tested it and logged in normally as admin using the same username and password.

Please try again.

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Jack Richardson

Support staff

April 30, 2026 at 07:21

Hello @Zg007,

Please provide us with a video demonstrating the login process from your side, as we were unable to access the wp-admin page on your website during our testing. We also attempted to connect using a VPN, but the issue persisted. A video of our test is attached in the private content.

You can attach the download link to your video that you could upload on services such as: https://fex.net/

Best regards,
Jack Richardson
The 8Theme’s Team

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