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Wishlist isnt working; products are added, but not visible

This topic has 6 replies, 4 voices, and was last updated 1 month, 1 week ago ago by Jack Richardson

Denise

Participant

April 20, 2026 at 10:25

Hi guys,
So sorry to bother you again. A customer noticed that the wishlist isnt working.
We can add products to the wishlist, but the wishlist doesnt save anything. So when we go back to check the wishlist, it´s empty :(.
Any idea what could cause this?
Regards,
Denise

Please, contact administrator
for this information.

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5 Answers

Ayan Rahman

Support staff

April 20, 2026 at 11:39

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

Warm Regards,
The 8Theme Team

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Denise

Participant

April 20, 2026 at 13:14

Hi Ayan,

This is super weird, not sure if anything has changed but the wishlist is working now..

Regards,
Denise

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

April 20, 2026 at 13:38

Hello, Denise,

This issue might have been caused by cached data after updating a plugin or theme. After such updates, please always clear the cache.

Best regards,
8Theme Team

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Denise

Participant

April 21, 2026 at 18:09

Hi Andrew,

I have no idea, I didnt update anything. But I will keep it in mind, thank you so much :)!

Regards Denise

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Jack Richardson

Support staff

April 22, 2026 at 08:25

Hello @Denise,

Thank you for your message. We appreciate your feedback and understanding. Please don’t hesitate to contact us if you notice any further changes or need additional assistance.

If your questions are solved, please, mark this topic as closed.

Best Regards,
Jack Richardson
The 8Theme’s Team

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