New store page doesn’t look right when assigned in woocommerce

This topic has 8 replies, 4 voices, and was last updated 1 month ago ago by Tony Rodriguez

  • Avatar: Chie
    Chie
    Participant
    April 17, 2026 at 15:48

    I created a new store page, it looks fine when I published it. The minute I assigned it as the store on woocommerce – it doesn’t look right.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    April 18, 2026 at 04:27

    Hi,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Chie
    Chie
    Participant
    April 24, 2026 at 03:36

    Recording shared

    Please contact administrator
    for this information.
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    April 24, 2026 at 09:08

    Hi,

    Could you please provide temporary wp-admin access?

    Warm Regards,
    The 8Theme Team

    Avatar: Chie
    Chie
    Participant
    April 24, 2026 at 13:00

    Sent access

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 24, 2026 at 15:00

    Hello @Chie,

    We have reviewed your request. It is not possible to create a custom page with static content and assign it as the shop page, as such templates display dynamic content and are loaded based on specific WooCommerce conditions. You can create an empty Shop page, assign it as Shop in your WooCommerce settings and then modify the content of such page using our Archive products builder.

    If you would like to modify your shop page template, we kindly invite you to refer to our documentation on the Archive Products Builder:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Chie
    Chie
    Participant
    May 5, 2026 at 03:29

    Thanks for the support! My topic “New store page doesn’t look right when assigned in woocommerce” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 5, 2026 at 03:29

    Dear Chie,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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The issue related to '‘New store page doesn’t look right when assigned in woocommerce’' has been successfully resolved, and the topic is now closed for further responses

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