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XStore Forum Bug Report.Elementor cant work.still 500.

This topic has 10 replies, 4 voices, and was last updated 1 week ago ago by Tony Rodriguez

DarkModeLab

Participant

April 8, 2026 at 18:08

Problem Description
Entire WordPress admin dashboard returns 500 Internal Server Error immediately after running the XStore Setup Wizard (Setup > Install > Elementor engine, version minimal). The frontend also becomes inaccessible.

Steps to Reproduce
Fresh WordPress installation on SiteGround hosting
Install XStore theme + child theme
Navigate to XStore → Setup Wizard
Proceed through setup until reaching Install step (engine: Elementor, version: minimal)
Click “Install” — page hangs, then returns 500 error
All subsequent admin URLs return 500: /wp-admin/, /wp-admin/admin.php?page=xstore, etc.
Frontend also returns 500

Troubleshooting Already Attempted
Switched PHP from 8.x → 7.4 (no change)
Cleared SiteGround dynamic cache and Memcached
Confirmed this is not a PHP version or caching issue
Server error log shows Elementor installation via admin-ajax.php is timing out
Expected Behavior
Setup Wizard should complete Elementor installation without crashing the entire admin panel. Even if certain image assets are missing (old uploads from 2016-2017), the admin dashboard should remain accessible.

Additional Context
SiteGround server
WordPress (latest version)
XStore theme + XStore child theme
Elementor (version causing timeout)
ps:I’ve already applied the two latest patches.

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9 Answers

Andrew Mitchell

Support staff

April 9, 2026 at 09:14

Hello, DarkModeLab,

Thank you for providing access. We have already resolved this issue and installed the appropriate demo version for you.

Best regards,
The 8Theme Team

#468583 Copied

DarkModeLab

Participant

April 9, 2026 at 09:27

Thank you for everything you’ve done, but why still can’t I enable this plugin? This is the message box it displays.

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Andrew Mitchell

Support staff

April 9, 2026 at 16:14

Hi,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Have you changed the wp-admin access? We are unable to log in.

Warm Regards,
The 8Theme Team

#468624 Copied

DarkModeLab

Participant

April 9, 2026 at 16:49

Hi Andrew,

Thank you for the follow-up.

Video demonstration:
I have recorded a video showing the issue.

The video shows:

WordPress admin dashboard loads normally
but when i use Elementor returns 500 Internal Server Error

Additional context:

PHP memory_limit: 768M (sufficient)
max_execution_time: 120s
Error log shows: “Timeout waiting for output from CGI script wp-admin/admin-ajax.php”
Please advise on a fix for the Elementor integration.

Best regards,
DarkModeLab

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Andrew Mitchell

Support staff

April 10, 2026 at 10:30

Hello, DarkModeLab,

Unfortunately, the access credentials you previously provided for the admin panel are no longer valid. Please provide us with valid and up-to-date access details.

Best regards,
8Theme Team

#468656 Copied

DarkModeLab

Participant

April 10, 2026 at 10:38

Hi Andrew,

Thank you for your continued assistance.

Unfortunately, we have already spent considerable time troubleshooting this issue over the past few days without resolution. As of 10 minutes before your reply, we submitted a refund request through ThemeForest/Envato.

Additionally, we kindly request an expedited review of our refund request, as we have already lost significant time on this issue and wish to resolve it as soon as possible.

We appreciate your understanding.

Best regards,
DarkModeLab

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Ayan Rahman

Support staff

April 10, 2026 at 11:40

Hi,

Private Content

Warm Regards,
The 8Theme Team

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DarkModeLab

Participant

April 10, 2026 at 13:36

Thanks for the support! My topic “XStore Forum Bug Report.Elementor cant work.still 500.” has been successfully resolved.

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Tony Rodriguez

Support staff

April 10, 2026 at 13:36

Dear DarkModeLab,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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XStore Forum Bug Report.Elementor cant work.still 500.

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