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Dropdown in mobile menu isnt working, anything that I have to change?

This topic has 11 replies, 3 voices, and was last updated 1 week, 2 days ago ago by Andrew Mitchell

Denise

Participant

April 6, 2026 at 13:47

Hi Jack,

One last question about the mobile menu.
I have a dropdown for SHOP NU. However this dropdown isnt working anymore. When I click on the dropdown icon, the SHOP NU page will be opened. Anything that I have to change in order to make the dropdown part working again?

Regards,
Denise

#468418 Copied

10 Answers

Andrew Mitchell

Support staff

April 6, 2026 at 15:22

Hello, Denise,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Denise

Participant

April 6, 2026 at 16:10

Hi Andrew,

I will create a new account for you. I deleted the one we had, since I thought that I didnt have any more issues haha.
Please find the credentials for the website in de private area.

Regards,
Denise

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support staff only.

#468425 Copied

Denise

Participant

April 6, 2026 at 16:42

Hi Andrew,

I just noticed that the flag dropdown also stopped working. It redirects to the same page “All products”.

Regards,
Denise

#468430 Copied

Andrew Mitchell

Support staff

April 7, 2026 at 06:51

Hello, Denise,

Thank you for providing access to the admin panel. However, we also require FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

#468449 Copied

Denise

Participant

April 7, 2026 at 13:34

Hi Andrew,

Unfortunately I cannot give this information since more (customers) websites are connected to the hosting. Please tell me what to do or what to check so that I can do this part from my side.

Regards,
Denise

#468477 Copied

Arnost

Participant

April 7, 2026 at 18:44

Hello,

I experienced same problem – mobile dropdown menu stopped working after I upgraded:
XStore Core 5.7 -> 5.7.1
XStore Theme 9.7 -> 9.7.1

Reverting back to 5.7 / 9.7 fixed problem.

Adam

#468488 Copied

Andrew Mitchell

Support staff

April 8, 2026 at 09:14

Hello @Arnost,

Please create a separate topic and provide us with access to your website (admin panel and FTP) there.

Best regards,
8Theme Team

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Denise

Participant

April 8, 2026 at 16:00

Hi Arnost & Andrew,

I think thats the reason it happened to me as well! Because it was working. Never thought about the update.. I updated the theme as well and now the mobile menu dropdown doesnt work anymore.

Regards,
Denise

#468529 Copied

Denise

Participant

April 8, 2026 at 16:03

Hi Andrew,

I prefer not to go back to the previous version, because I really need to go online with this website. This is the final issue I have. Did you already find some time to have a look into this matter? Or has anything changed in the theme? Because this doesnt sound like an issue we can solve with FTP access (which I am unable to provide)..

Regards,
Denise

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Andrew Mitchell

Support staff

April 8, 2026 at 16:38
Hello, Denise,

Since you are unable to provide us with FTP access, we are sending you the following files to replace in the theme. Please replace them, clear the cache, and let us know if the issue is resolved.

js/elementor-all-widgets.min.js js/modules/ethemeElementorMegaMenu.min.js

You will find the links to the files in the private content.

Best regards,
8Theme Team
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support staff only.
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