New filter for products not working – custom code added

This topic has 4 replies, 3 voices, and was last updated 29 minutes ago ago by Tony Rodriguez

  • Avatar: GreenLion
    GreenLion
    Participant
    March 30, 2026 at 13:26

    hello,

    I have made amends to the filter for the shop page to take a sort order, and filter for just hot and recommended. this is working perfectly on a dev staging site but when pushed to production the site keeps failing.

    When purged cache and hard reload, the header and any elementor layouts completely break and lose layout styling – if I navigate to shop and pick a brand the filters work perfectly.

    if I then do a normal refresh, the elementor layout fixes itself and the site looks normal again – but the filter then stops working

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 30, 2026 at 13:29

    Hi there!

    Thanks for using XStore.

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

    You’ll get:

    – fast quote & timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We’re confident this will help—hope you can make use of it shortly.

    Please contact administrator
    for this information.
    Avatar: GreenLion
    GreenLion
    Participant
    May 21, 2026 at 16:19

    Thanks for the support! My topic “new filter for products not working – custom code added” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 21, 2026 at 16:19

    Dear GreenLion,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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