New filter for products not working – custom code added

This topic has 2 replies, 2 voices, and was last updated 5 days, 7 hours ago ago by Andrew Mitchell

  • Avatar: GreenLion
    GreenLion
    Participant
    March 30, 2026 at 13:26

    hello,

    I have made amends to the filter for the shop page to take a sort order, and filter for just hot and recommended. this is working perfectly on a dev staging site but when pushed to production the site keeps failing.

    When purged cache and hard reload, the header and any elementor layouts completely break and lose layout styling – if I navigate to shop and pick a brand the filters work perfectly.

    if I then do a normal refresh, the elementor layout fixes itself and the site looks normal again – but the filter then stops working

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    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 30, 2026 at 13:29

    Hi there!

    Thanks for using XStore.

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

    You’ll get:

    – fast quote & timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We’re confident this will help—hope you can make use of it shortly.

    Content is visible for topic creator and
    support staff only.
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