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XStore Elements Copy/Paste not working - by TURUS

This topic has 4 replies, 3 voices, and was last updated 5 days, 18 hours ago ago by Jack Richardson

TURUS

Participant

March 30, 2026 at 06:06

Hello

I am still facing an issue with copy and paste in XStore Elements.

Problem details:

* The issue is with XStore elements from the Elements page.
* When I click Copy, it tells me that the section has been copied successfully.
* But when I try to paste, I get this message:

“It looks like you haven’t copied any section yet, so Live Paste can’t be used right now. To get started, visit our widget library and copy a section first: https://xstore.8theme.com/widgets/. Once you’ve copied a section, Live Paste will become available.”

What I already checked:

* I tried disabling the ad blocker, but the issue is still the same.
* The problem exists on the Elements page.
* I am using the XStore child theme.
* Only the basic plugins that came with the demo are installed.

Please help me solve this issue.

Thank you.

#468034 Copied

3 Answers

Andrew Mitchell

Support staff

March 30, 2026 at 07:45

Hello, TURUS,

Thank you for reaching out to us.

We appreciate the detailed information you have provided regarding the issue with the copy and paste functionality in XStore Elements. Our team will review the situation carefully to identify the cause of the problem.

In the meantime, please ensure that your XStore theme, XStore Core plugin, and all required plugins are updated to their latest versions. Also, try clearing your browser cache and testing the functionality in an incognito/private window or another browser to rule out any browser-related issues.

If the problem persists, kindly provide us with temporary admin access to your WordPress Dashboard (via the private content area) so that we can investigate the issue directly and assist you further.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

#468047 Copied

TURUS

Participant

March 30, 2026 at 08:18

Hello,

It has been confirmed that all the things you mentioned
Thank you. I can provide temporary WordPress admin access.

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#468061 Copied

Jack Richardson

Support staff

March 30, 2026 at 11:02

Hello @TURUS,

We understand that you are experiencing difficulties with the “Live Paste” feature.

We sincerely apologize for the inconvenience and frustration this may have caused. Please be assured that we have taken all possible measures on the theme side; however, this feature may not function properly on all servers. For this reason, we recommend using the manual import option. We truly appreciate your understanding and hope that you will not feel the need to escalate the matter. If you have any further questions or require additional assistance, we will be happy to help.

We kindly ask you to provide the URL of the sections you wish to import so that we can generate and share a download link containing the necessary element files. Once you have successfully downloaded the files, please edit a page using the Elementor tool and import the templates to your website by following the instructions available at https://elementor.com/help/template-library/.

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Warm regards,
Jack Richardson
The 8Theme’s Team

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