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  Safe Desires

  Participant

  March 18, 2026 at 17:22

  In my screenshot:
  1) Stockings is selected but shows weird characters
  2) Where it says unfortunately… there is an extra character showing
  3) How do I add a Clear Filter button? It should show on the left sidebar and show up below the message: Unfortunately, there are no products that match your criteria

  Please, contact administrator
  for this information.

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  support staff only.

  #467444 Copied
  3 Answers
  

  Andrew Mitchell

  Support staff

  March 19, 2026 at 08:02

  Hello, Safe Desires,

  Some unusual symbols may appear because the xstore-icons font library is not connected. Please check whether it has been disabled by any optimization plugin.

  Regarding the “Reset Filters” button, when no products are found, this feature is not available by default.

  Best regards,
  8Theme Team

  #467467 Copied
  

  Safe Desires

  Participant

  March 23, 2026 at 17:49

  The only optimization plugin (3rd party) we have been using is Perfmatters, and we have had it disabled for about a week and it still is not working.

  #467779 Copied
  

  Ayan Rahman

  Support staff

  March 23, 2026 at 19:54

  Hi,

  We appreciate your prompt response.

  Private Content

  Warm Regards,
  The 8Theme Team

  Please contact administrator
  for this information.

  #467784 Copied
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