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Adding Mega menu does not work as intended the dropdown is being hidden behind menubar?

This topic has 13 replies, 3 voices, and was last updated 1 month, 1 week ago ago by Tony Rodriguez

Kulimary

Participant

March 18, 2026 at 17:18

I dont really know how to describe this issue, on screenshot2 you can see how does the menu looks likes normally I added a dropdown to Webshop link so if someone hovers over it, it will shows categories and megamenu however when i hover over it the drop down does work but its like its hidden behind/or inside of the menu bar itself?

Originally I created the menu from XstoreBuilder but even that freez when i try to change settings or template (screenshot3)

Is this somekind CSS issue?
I use Fibosearch plugin as my Product search and not the deafult search bar i dont know if it could affect the menubar?

Please, contact administrator
for this information.

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12 Answers

Andrew Mitchell

Support staff

March 19, 2026 at 07:51

Hello, Kulimary,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

#467466 Copied

Kulimary

Participant

March 19, 2026 at 09:08

I tried to disabling everything and the issue still presist,
I tried recreating the same header in theme editor and it works there :/

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Kulimary

Participant

March 19, 2026 at 11:29

My goal is to create a 2nd category menu like in this tutorial:

https://www.youtube.com/watch?v=MpBTTI5Ji-I&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG&index=5

#467510 Copied

Andrew Mitchell

Support staff

March 19, 2026 at 14:10

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#467526 Copied

Kulimary

Participant

March 19, 2026 at 19:08

I’m attaching the credentials,

I would be greatfull if the header could be edited in Elementor then i could maybe add the “menu dropdown” shown on screenshot 🙂

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

March 20, 2026 at 14:17

Hello Kulimary,

Thank you for providing access. Based on our review, it appears that you are using an unlicensed version of the theme. Please note that we are not responsible for any modifications that may have been made to the product’s code and, therefore, cannot guarantee its proper functionality. Additionally, since the theme is not licensed, we are unable to install patches that could potentially resolve your issue.

Best regards,
8Theme Team

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Kulimary

Participant

March 23, 2026 at 11:46

UHm my theme is active and i have lincese key from themeforest otherwise i would not be able to open tickets, even on your screenshot the redbutton says to Deactivate the license.

Meantime we managed to fix the issue our self

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Andrew Mitchell

Support staff

March 23, 2026 at 15:52

Hello, Kulimary,

We would like to inform you that the theme on your website has been activated using a non-licensed key. In the place where “active” is displayed in your website’s admin panel, there should be the valid key used to activate the theme.

Best regards,
8Theme Team

#467764 Copied

Kulimary

Participant

March 23, 2026 at 17:04

Well thats weird I was using the same product key from the start. I deactivated and reactived the theme with the same code again and its still working, its displaying the code now so i dont know what was happening my website is using only geniue licensed products.

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support staff only.

#467768 Copied

Andrew Mitchell

Support staff

March 23, 2026 at 21:26

Thank you for activating the theme. We kindly ask you to install the necessary patches.

Best regards,
The 8Theme Team

#467802 Copied

Kulimary

Participant

March 24, 2026 at 13:10

Thanks for the support! My topic “Adding Mega menu does not work as intended the dropdown is being hidden behind menubar?” has been successfully resolved.

#467832 Copied

Tony Rodriguez

Support staff

March 24, 2026 at 13:10

Dear Kulimary,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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The issue related to '‘Adding Mega menu does not work as intended the dropdown is being hidden behind menubar?’' has been successfully resolved, and the topic is now closed for further responses

Adding Mega menu does not work as intended the dropdown is being hidden behind menubar?

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