Getting 404 Error When Publishing a New Product

This topic has 3 replies, 2 voices, and was last updated 2 hours, 54 minutes ago ago by Andrew Mitchell

  • Avatar: ahmetnecip
    ahmetnecip
    Participant
    March 15, 2026 at 22:31

    1. Hi, I keep getting a 404 error every time I publish a new product (in all my attempts). What could be the cause?

    2. When I edit the template for a Single Product, I get a 404 error in Elementor. (screenshot attached)
    3. Every time I add a new product, do I have to edit the product description and details through Elementor? Or can I use WordPress’s own “Product Description” and “Product Short Description” fields directly?

    2 Answers
    Avatar: ahmetnecip
    ahmetnecip
    Participant
    March 15, 2026 at 23:01

    Screenshot

    Files is visible for topic creator and
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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 16, 2026 at 09:19

    Hello, ahmetnecip,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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