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Sigle product display problem/unknown element which I can’t remove

This topic has 6 replies, 2 voices, and was last updated 6 days, 11 hours ago ago by Ayan Rahman

BladeCro

Participant

March 7, 2026 at 16:57

Hello, on my website i have wierd display of the single product – as you can see from screenshot there is aditional element which I am unable to remove?
Please assist and let me know if u need more details.

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5 Answers

Ayan Rahman

Support staff

March 7, 2026 at 22:44

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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BladeCro

Participant

March 8, 2026 at 09:05

Hello,

thank you very much. I am sending you needed data.

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Ayan Rahman

Support staff

March 8, 2026 at 10:09

Hi,

Thank you for reaching out to us.

Unfortunately, we cannot open your site even using VPN please check and temporarily change the restrictions – https://gyazo.com/89bdf8bb9ca363d77eb1d525689c20d6

Warm Regards,
The 8Theme Team

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BladeCro

Participant

March 8, 2026 at 10:29

Hi,

please try now. i have turned off wordfence plugin – i hope its working now.

Kind regards,

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Ayan Rahman

Support staff

March 8, 2026 at 12:20

Hi,

We’ve disabled the Related Products for WooCommerce plugin for you to solve the issue.

You can use the Related products element in XStore Builders > Single Product Builder with Elementor > edit template.

Warm Regards,
The 8Theme Team

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