Missing mobile number on the orders in the online store

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you provide the URL of page where the issue is visible?

Warm Regards,
The 8Theme Team

Hello @henrik,

Upon reviewing the checkout page on your website, we noticed that the phone number field is marked as required but already contains the default value “+47.” As a result, the field is not empty when a new order is created, while all other fields are validated with WooCommerce scripts for empty values (see: https://prnt.sc/YUGHOKRksnEu). Consequently, customers may skip updating the phone number to the correct value.

We recommend reviewing the configuration where the default prefix for the phone number is set and either improving it or leaving it empty.

Please note that this is not an issue related to our theme.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

Please contact WooCommerce Support, as we do not perform actions related to setting the phone number on the checkout page. This functionality is part of the WooCommerce plugin code and may be configured within their settings, which we are unable to locate in their code. Since their team is more familiar with the plugin’s structure, we recommend submitting your inquiry on their support forum -> https://wordpress.org/support/plugin/woocommerce/. The phone number autofill issue appears to be related to certain payment methods within their plugin that automatically complete this field (please refer to the source: https://prnt.sc/Z36a6GgM6ohc).

We provide support exclusively for our own products. Thank you for understanding and respecting our support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @henrik,

Thank you for providing us with access. We have uploaded the improved files to your server; please check the login page from your side. These fixes will also be included globally in our next update. Kindly remember to clear your cache or use an incognito browser when reviewing the changes.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

Thank you for your confirmation. We are glad to know that everything is working fine on mobile now.

Best Regards,
8Theme’s Team

Hello @henrik,

After reviewing the plugins installed on your website, we found that the “Posten Bring Checkout” plugin, which has only 100 downloads, is responsible for automatically filling in the phone number field on your checkout page. Please check your website now, as we have temporarily disabled this plugin.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

As the issue is not related to our theme, we kindly suggest that you submit your inquiry on the plugin’s official support forum. The plugin is currently active on your website.

If your main issue has been resolved, please mark this topic as closed.

Thank you for your understanding and for respecting our support guidelines.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear henrik,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

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Topic closed.
The 8Theme Team