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Problem with single post template from builder – cannot edit the posts after assigning the template

This topic has 8 replies, 4 voices, and was last updated 1 hour, 50 minutes ago ago by Tony Rodriguez

Webalize it

Participant

February 25, 2026 at 11:30

Hello.
I am trying to create a single post template from the builder.
I followed the steps, I inserted one of your templates, I created a condition “include single posts all” and published.
The posts seem to look like in the template.
But when I am trying to edit a post using elementor I get a 500 error. If I use the theme template instead of default, everything is fine. If I go back using the default (the one from builder) I get the error.
I have cleared cache, server and elementor but I still have the same problem.
Could you please have a look at this?
thanks!

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7 Answers

Rose Tyler

Support staff

February 25, 2026 at 11:37

Hi,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2. Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#466522 Copied

Webalize it

Participant

February 25, 2026 at 14:22

hi hi!
Make a video of what? I just follow the steps. Go to the builder, I create a new for the single post it shows your templates and I randomly pick one and in conditions I choose include – posts – all , save and exit
There is no mystery here.
Then I go to edit the post and I get the image attached. If I click on the link I get nothing.

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Andrew Mitchell

Support staff

February 25, 2026 at 16:13

Hello, Webalize it,
Thank you for providing access. We have resolved this issue; please check it.
Best regards,
The 8Theme Team

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Webalize it

Participant

February 26, 2026 at 02:50

Splendid!! Thank you so much.
May I ask what was the issue?

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Andrew Mitchell

Support staff

February 26, 2026 at 09:21

Hello, Webalize,

The problem was that you had the necessary element elements for this page disabled, and it was impossible to enable them because the element settings page is unavailable due to a compatibility issue between Elementor and some third-party plugin. We disabled all third-party plugins, enabled the necessary widgets and elements, and enabled third-party plugins again

Best Regards,
8Theme’s Team

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Webalize it

Participant

February 27, 2026 at 22:58

Thanks for the support! My topic “Problem with single post template from builder – cannot edit the posts after assigning the template” has been successfully resolved.

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Tony Rodriguez

Support staff

February 27, 2026 at 22:58

Dear Webalize it,

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Leave Feedback →
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Topic closed.
The 8Theme Team

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The issue related to '‘Problem with single post template from builder – cannot edit the posts after assigning the template’' has been successfully resolved, and the topic is now closed for further responses

Problem with single post template from builder – cannot edit the posts after assigning the template

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