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I need a specialist from your company to customize my store

This topic has 14 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Ayan Rahman

SHIDRI

Participant

February 22, 2026 at 23:29

Is it possible to assign an employee to modify my store according to my specifications? I mean the colors, the main interface, the category list, the overall appearance, and the pages—specifically, the “About Us,” “Contact and Support,” and “Products” pages. I know how to add them.

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13 Answers

Andrew Mitchell

Support staff

February 23, 2026 at 08:01

Hello, SHIDRI,

Thanks for using XStore.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help- hope you can make use of it shortly.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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SHIDRI

Participant

February 23, 2026 at 13:29

I opened an account an hour ago, but unfortunately it won’t open. I’ve been waiting for an hour.

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support staff only.

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Ayan Rahman

Support staff

February 23, 2026 at 13:35

Hi,

Thank you for reaching out to us.

Please check this link – https://dashboard.wpkraken.io/login/?via=ethm
Do you use the Chrome browser?

Warm Regards,
The 8Theme Team

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SHIDRI

Participant

February 23, 2026 at 16:23

Honestly, you have a problem with this website; it’s very slow and doesn’t want to load.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

February 23, 2026 at 18:07

Hi, it is possible that there are some temporary issues on their website. Please try again later.
Best regards,
8Theme Team

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SHIDRI

Participant

February 23, 2026 at 20:25

It’s been 4 hours and the site is still spinning like this. Please, is there another solution? The site is slow, so how can the team working on it not fix their own site’s problems before they try to fix other people’s?

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support staff only.

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Ayan Rahman

Support staff

February 24, 2026 at 11:23

Hi,

The website in question is functioning properly for all members of our team. It appears that the issue you are experiencing may be related to your current location. To resolve this, we recommend using a VPN and / or trying a different browser.

Warm Regards,
The 8Theme Team

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SHIDRI

Participant

February 24, 2026 at 11:32

But why did it work until I created an account and saw the offers and prices? When I returned to it, it wouldn’t open, but when I log in as a regular guest, it works normally. I just click on “Login,” and it won’t open.

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Ayan Rahman

Support staff

February 24, 2026 at 12:29

Hi,

We are sorry, but that website does not belong to us; it is managed by our partners. You may contact their support service directly, or you can record a video demonstrating the issue (and the steps you described in your latest message), and we will try to reach out to them on your behalf.

Please upload the video to a file-sharing service, for example, https://fex.net/, and provide us with the link.

Best regards,
8Theme Team

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SHIDRI

Participant

February 24, 2026 at 13:01

I’ve explained enough, but unfortunately, I’m extremely disappointed. I didn’t expect this. I need an expert to work on modifying my store so it’s ready as soon as possible.
The website you sent me won’t open. It opened after I created an account, but it won’t open again. It’s extremely slow.

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Ayan Rahman

Support staff

February 24, 2026 at 13:31

Hi,

We have informed the site owners about the issue you are experiencing.

As an alternative, you may consider contacting https://www.codeable.io/?ref=qGTdX or finding a third-party developer on your own.

If you have any questions regarding the theme’s functionality (excluding additional customization), we will be happy to assist you through the support form here.

Best regards,
8Theme Team

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SHIDRI

Participant

February 24, 2026 at 17:59

This is extremely expensive. I need someone to work with me on a monthly basis and pay them to maintain, track, and monitor the store, its appearance, icons, and classified ads.

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Ayan Rahman

Support staff

February 25, 2026 at 11:15

Hello,

Thank you for your message and for sharing your feedback. We understand your concern regarding the cost and your need for ongoing support. Please note that our services are provided as one-time purchases, and we currently do not offer monthly maintenance or management plans.
You need to find such a person yourself.

Should you have any inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/documentation/xstore/support/support/

Best Regards,
8Theme’s Team

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