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Tried to unregister the theme but still update failed

This topic has 10 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by Andrew Mitchell

KikyoV

Participant

February 20, 2026 at 15:43

Hi,

I could not update the theme and also the xstore core.
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Tried to unregister and register the theme license again but still not working.
Please help. Thank you.

#466287 Copied

9 Answers

Ayan Rahman

Support staff

February 21, 2026 at 05:32

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#466312 Copied

KikyoV

Participant

February 21, 2026 at 05:47

Hi,

Here’s the wp-admin access. Please let me know if the problem still can’t be solved then I will get the FTP access.

Please contact administrator
for this information.

#466315 Copied

Ayan Rahman

Support staff

February 21, 2026 at 10:12

Hi,

Could you please provide FTP access or perform the manual update?

Download theme’s .zip file https://www.8theme.com/documentation/xstore/theme-installation/theme-package/ , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive (The Core plugin file is typically included in the full theme package available on ThemeForest )
Go to Dashboard > Plugins > Add new > Upload plugin > Choose downloaded plugin > Install now > click on “Replace current with uploaded”.
Then, clear all caches and check the result of updates.

Warm Regards,
The 8Theme Team

#466317 Copied

KikyoV

Participant

February 21, 2026 at 11:14

It works now, thank you.
For next updates I still need to do it manually like this? Or it can be updated using wordpress dashboard?

#466319 Copied

Ayan Rahman

Support staff

February 21, 2026 at 12:34

Hi,

We are glad to hear that it works now, thank you for letting us know.
If the issue occurs again, please provide us with FTP access so that we can further investigate the cause of the problem.

Warm Regards,
The 8Theme Team

#466322 Copied

KikyoV

Participant

May 25, 2026 at 08:34

Hi, the issue occurs again. Here’s the FTP access, please help check. Thank you!

Please contact administrator
for this information.

#470686 Copied
Ayan Rahman

Support staff

May 25, 2026 at 12:41
Hello,

1/ Please set the administrator role for the user you created for us earlier in the wp-admin panel

2/ We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team
Please contact administrator
for this information.
#470713 Copied
KikyoV

Participant

May 25, 2026 at 13:43

Could you provide your device Public Ipv4 for my hosting provider to check the issue.
You may use this link on your browser
https://www.whatismyip.com/

Here’s the wp-admin access.

Please contact administrator
for this information.

#470721 Copied

Andrew Mitchell

Support staff

May 26, 2026 at 08:01

Hello, KikyoV,

Thank you for providing access. We have identified that the issue is related to the presence of a whitelist or blacklist. Please add the following IP addresses as exceptions: 148.251.192.47 and 176.9.106.102

Best regards,
8Theme Team

#470743 Copied
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