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  highwireless

  Participant

  February 15, 2026 at 05:13

  When I click the “Continue to shipping methods” button on the checkout page, it doesn’t work and nothing happens. However, the other buttons on the page are working normally.
  Could you please help me check and fix this issue?

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #465975 Copied
  6 Answers
  

  Ayan Rahman

  Support staff

  February 15, 2026 at 09:34

  Hi,

  Thank you for reaching out to us.

  We can’t connect FTP:

  Error:         	Connection timed out after 20 seconds of inactivity
  Error:         	Could not connect to server

  Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
  Is there a restriction by IP or something else that doesn’t allow us to connect?

  Warm Regards,
  The 8Theme Team

  #465982 Copied
  

  highwireless

  Participant

  February 15, 2026 at 10:35

  Please Try again

  Please contact administrator
  for this information.

  #465984 Copied
  

  Jack Richardson

  Support staff

  February 16, 2026 at 07:37

  Hello @highwireless,

  Please check now. The issue was caused by some incorrectly configured steps in your multistep checkout layout.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #466011 Copied
  

  highwireless

  Participant

  February 16, 2026 at 09:41

  Right now it’s working, Many Thanks for help

  #466023 Copied
  

  highwireless

  Participant

  February 16, 2026 at 09:41

  Thanks for the support! My topic “Just Only Bottom Continue to shipping methods not working” has been successfully resolved.

  #466024 Copied
  

  Tony Rodriguez

  Support staff

  February 16, 2026 at 09:41

  Dear highwireless,

  It’s great having you in our WordPress & WooCommerce community!

  Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

  Leave Feedback →
  (takes less than a minute)
  

  Together, we grow stronger with every release.

  Topic closed.
  The 8Theme Team

  #466025 Copied
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