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AMP plugin installation fails - by Mary - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 weeks, 1 day ago ago by Andrew Mitchell

Mary

Participant

February 11, 2026 at 19:43

I started to configure the theme but after going through all the Theme Options, I hadn’t seen anything about the logo or the menu. So, I checked the documentation and saw that those settings are in the AMP plugin. Tried to install it, and it fails. This follows my initial problem (#465672) where the Core Plugin installation failed. See attached. Oddly it shows a green checkmark on the AMP plugin icon, as if it IS installed.

Can you resolve the installation problem for AMP, as well as any other plugins I am going to need?
FYI: I chose this theme because it allows menus with rounded corners, so if that needs another plugin, can you please make sure that installation also works?

Thanks.

Please, contact administrator
for this information.

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5 Answers

Samir Malik

Support staff

February 12, 2026 at 08:32

Hello,

It appears that there may be an issue with the file or folder permissions on your website.

Could you please contact your hosting provider’s support team to have the file permissions corrected first?

For your reference, you can review the following documentation:
https://developer.wordpress.org/advanced-administration/server/file-permissions/

Best regards,
8Theme Team

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Mary

Participant

February 12, 2026 at 15:43

it would help to know which files/folders are at issue, and what the permissions should be

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Andrew Mitchell

Support staff

February 12, 2026 at 16:29

Hello, Mary,

Please ensure that the uploads folder has permissions set to 755 or higher. The upgrade folder should also have permissions set to 755.

We were unable to access your website. Kindly make sure that there is no whitelist enabled. If a whitelist is active, please disable it temporarily during the plugin installation.

Best regards,
8Theme Team

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Mary

Participant

February 12, 2026 at 17:21

Both folders have 755 permissions.

Nevermind: I found other area where I could add logo and menu, so the problem is resolved.

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Andrew Mitchell

Support staff

February 13, 2026 at 09:34

Hello, Mary,

Thank you for your update. We’re glad to hear that you’ve found another area to add the logo and menu, and that the issue has been resolved.
If you need any further assistance, please don’t hesitate to contact us.

Best Regards,
8Theme’s Team

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