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I can’t install the template, the mystace can not connect to 8theme

This topic has 4 replies, 3 voices, and was last updated 38 seconds ago ago by Tony Rodriguez

Pille

Participant

January 30, 2026 at 20:06

Hello, I can’t install the template on our server, that i baught yesterday, because it throws this error. “Can not connect to 8theme API to get versions list”
Please help, what could be the problem?

https://xstore.8theme.com/elementor3/furniture-dark/

Or what should the server host set?

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3 Answers

Ayan Rahman

Support staff

January 31, 2026 at 09:21

Hi,

Thank you for reaching out to us.

We see that you have already successfully imported the demo version, but something really needs to be fixed on the server side. Please provide your hosting provider with this screenshot – https://prnt.sc/1CP7J9VnstPv

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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Pille

Participant

February 2, 2026 at 10:45

Thanks for the support! My topic “i can’t install the template, the mystace can not connect to 8theme” has been successfully resolved.

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Tony Rodriguez

Support staff

February 2, 2026 at 10:45

Dear Pille,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

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The 8Theme Team

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I can’t install the template, the mystace can not connect to 8theme

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