Return to previous page

Catogories failing to load when i am trying to select it using a product grid

This topic has 4 replies, 3 voices, and was last updated 4 hours, 1 minute ago ago by Jack Richardson

Kmoe

Participant

January 26, 2026 at 16:04

iam adding a product page after i add the product grid and try to display or limit specific categories it says no results found please provide fix as i have created categories honestly this is the first time iam experiencing this error whatever i type it display no results found

Files is visible for topic creator and
support staff only.

#464954 Copied

3 Answers

Andrew Mitchell

Support staff

January 27, 2026 at 08:47

Hi,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#464973 Copied

Kmoe

Participant

January 28, 2026 at 11:01

i have attached a video to show you that before i can type anything it display no results found please can you log in i can provide you WordPress details and fix this for me its super urgent i will really be grateful i followed your instructions still never work

#465033 Copied

Jack Richardson

Support staff

January 28, 2026 at 13:06

Hello @Kmoe,

We kindly recommend that you update your theme and XStore Core plugin to the latest versions, as this issue has already been reported on our support forum and the fix was included in subsequent updates. You are currently using XStore Theme v.9.6.3 and XStore Core v.5.6.3, while the latest versions are Theme v.9.6.5 and Core Plugin v.5.6.5.

If the issue persists after completing the update, please provide us with temporary FTP access so that we can check the files on your server. With the current WordPress admin access, our ability to review the necessary files is limited, and we cannot confirm whether the fix has been applied.

Best regards,
Jack Richardson
The 8Theme’s Team

#465053 Copied
Viewing 4 results - 1 through 4 (of 4 total)