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Help Needed: Setup Custom Contact Email & Use Same Email in Email Builder

This topic has 6 replies, 2 voices, and was last updated 1 day, 20 hours ago ago by Jack Richardson

Esavera

Participant

January 22, 2026 at 15:11

Sure! Here is a professional support ticket content you can send (same tone, clear and direct):

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**Subject:** Help Needed: Setup Custom Contact Email & Use Same Email in Email Builder

Hi Support Team,

I need help in setting up a custom email address for my website so I can send and receive customer enquiries properly.

Could you please guide me on the below points:

1. How can I enable the Contact Form email to send messages to my preferred email address (example: [support@mydomain.com](mailto:support@mydomain.com))?
2. How can I make sure the same email is used as the **sender email** for notifications and replies?
3. I am using an email builder/plugin on my website—how can I connect the same custom email there as well?
4. Do I need to create this email in Hostinger first, or can I use any external email (like Gmail/Outlook)?
5. If any SMTP settings are required, please share the correct configuration steps.

Please help me configure this properly so I don’t miss any customer messages.

Thanks,

#464687 Copied

5 Answers

Jack Richardson

Support staff

January 23, 2026 at 08:40

Hello @Esavera,

Thank you for your request.

1/2/ If you are using the Contact Form 7 plugin and need to configure it, please refer to the plugin’s documentation: https://contactform7.com/docs/. Please note that we provide support only for our own projects.

3/ If you are using the built-in Email Builder from our theme, no additional email configuration is required. You should set up your email settings in WooCommerce as described here: https://woocommerce.com/document/configuring-woocommerce-settings/emails/. These settings will be automatically applied to the templates you create in the builder.

4/ The choice of email address is up to you. You may use any existing email address or create a new one, for example, yourwebsite-admin@gmail.com.

Best regards,
Jack Richardson
The 8Theme’s Team

#464747 Copied

Esavera

Participant

January 24, 2026 at 22:48

Thanks,
for my Order email issue is resolved, but i am still not able to get the email from customer fill in website contact form,
could you please help with some troubleshooting steps

#464847 Copied

Jack Richardson

Support staff

January 25, 2026 at 12:40

Hello @Esavera,

Please ensure that your website’s contact form is configured according to the documentation provided at https://contactform7.com/docs/. If you have verified that everything is set up correctly but still require our assistance, kindly provide temporary wp-admin access. Before sharing, please double-check that the credentials are accurate.

Best regards,
Jack Richardson
The 8Theme’s Team

#464874 Copied

Esavera

Participant

January 25, 2026 at 20:49

Hi Jack

i am hoping my setting is correct, though not sure since it first time i am working with contact7 form and Xstore theme, i would like to share my temp wp admin details so that you can check once and if anything is not setup correctly please help .

temp admin details in private chat

Content is visible for topic creator and
support staff only.

#464902 Copied

Jack Richardson

Support staff

January 26, 2026 at 07:27

Hello @Esavera,

After reviewing the configuration of the contact form on your website, we found that the value for the “To” recipient field is set to “admin@test.com” (https://prnt.sc/yEnXoo6RDwRJ). As a result, you will not receive any emails because they are being sent to that address.

We have attached the documentation link that explains each field in detail: https://contactform7.com/setting-up-mail/. We recommend updating the recipient email address to the correct one you wish to use and then testing the form again.

Additionally, you can find more configuration options here: https://contactform7.com/setting-up-mail/#to-field. These settings can be adjusted according to your website’s requirements (https://prnt.sc/ZKuY701-T1td).

Best regards,
Jack Richardson
The 8Theme’s Team

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