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Products not found in search when I hit enter

This topic has 14 replies, 3 voices, and was last updated 1 minute ago ago by Jack Richardson

ziga32

Participant

January 21, 2026 at 00:52

When I search for a product it finds products when I type
https://share.cleanshot.com/QwLPp1RD

but when I hit enter there is no results
https://share.cleanshot.com/jWHhF6X2

this are my settings
https://share.cleanshot.com/3hgYpync

#464551 Copied

13 Answers

Jack Richardson

Support staff

January 21, 2026 at 07:05

Hello @ziga32

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

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ziga32

Participant

January 21, 2026 at 11:33

sure, thank you

Content is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

January 21, 2026 at 14:38

Hello, ziga32,

Thank you for providing access. We would like to kindly ask you to update the theme and core plugin to the latest version 9.6.5, as the currently installed version is 9.6.2. We also kindly request that you update all third-party plugins as well.

Best regards,
8Theme Team

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Jack Richardson

Support staff

January 21, 2026 at 14:42

Hello @ziga32,

Thank you for providing us with access. Could you please check the search results page now? We have created a separate Search template in XStore Builders (https://prnt.sc/6eoAnMNvTNCD), as you are already using XStore templates for some of your product archive pages. The products should now be displayed correctly after performing a search: https://prnt.sc/VWFqcRNN1ys6.

Best regards,
Jack Richardson
The 8Theme Team

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ziga32

Participant

January 21, 2026 at 14:49

looks great, thank you!

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Jack Richardson

Support staff

January 21, 2026 at 16:22

Hello @ziga32,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

#464618 Copied

ziga32

Participant

January 26, 2026 at 11:56

Actually this is still (or again) not working.
https://share.cleanshot.com/v8c0vT0l
https://share.cleanshot.com/MGsVbRls

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Jack Richardson

Support staff

January 26, 2026 at 15:38

Hello @ziga32,

Everything is working correctly, as shown in the following screenshot: https://prnt.sc/-pouY7KLbzPO.

Please note that, as we can see from the screenshots, you are searching for the phrase “Metuljček kostum” However, none of your products contain this exact phrase. There is a product (as an example) named “Otroški kostum Mini Metuljček,” which includes these words but not consecutively.

We have confirmed that our AJAX search displays items regardless of the position of the searchable words, while on the search results page, the position of the words affects the results.

We have already forwarded this task for further review and will provide you with feedback as soon as we have a solution.

Best regards,
Jack Richardson
The 8Theme’s Team

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ziga32

Participant

January 26, 2026 at 16:53

exactly, it’s fount ok there
https://share.cleanshot.com/Vm1wPpgV

keep me posted.

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Jack Richardson

Support staff

January 27, 2026 at 09:43

Hello @ziga32,

Thank you for your understanding. We require some additional time to investigate the issue and determine whether a global solution is possible. Please be assured that we will update you as soon as a solution is found.

In the meantime, you may keep the current setup or temporarily disable the AJAX search feature. This will redirect customers to the search results page, where they can refine their search terms if no items are found.

Sorry for delay in answering.

Best regards,
Jack Richardson
The 8Theme Team

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Jack Richardson

Support staff

January 28, 2026 at 08:58

Hello @ziga32,

We would like to provide you with an update. After reviewing the settings and code side of search action, we found that the issue occurs only when the “Search by SKU” option is enabled in Header settings. Once this option is disabled (https://prnt.sc/i3SDOhsv5zQY), the products are displayed correctly (https://prnt.sc/BlERa_STPX7j).

As a temporary solution, you may keep this option disabled so that customers can search and find products regardless of word order. In the meantime, we will continue investigating a possible fix for when the “Search by SKU” option is active and will inform you once a global solution is available.

Would this temporary solution with the option disabled be acceptable for you at this time?

Best regards,
Jack Richardson
The 8Theme’s Team

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ziga32

Participant

January 28, 2026 at 10:40

yeah, it’s great if it works like that for now, thank you

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Jack Richardson

Support staff

January 28, 2026 at 11:57

Hello @ziga32,

We are glad to hear that it works well for you at the moment. Thank you for your feedback and for choosing our services.

Best Regards,
8Theme’s Team

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