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Issues with the store and product categories

This topic has 2 replies, 2 voices, and was last updated 1 week ago ago by Andrew Mitchell

  • Avatar: Marlon
    Marlon
    Participant
    January 20, 2026 at 16:50

    When I access any product category in the shop through the main menu, two issues occur:

    1- Some products are missing from the listing; not all products assigned to the category are displayed.

    2- In some cases, products are duplicated. For example, a product appears in the first row and then appears again at the end of the list.

    Could you please help me identify what might be causing this issue? I have not been able to resolve it on my own.

    Thank you in advance for your support.

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    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 20, 2026 at 17:04

    Hello, Marlon,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

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