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Request your assistance with an issue on my website.

This topic has 4 replies, 3 voices, and was last updated 1 week, 3 days ago ago by Samir Malik

DashDoor

Participant

January 16, 2026 at 11:06

Dear [8theme Support Team],
I hope you are doing well.
I am writing to request your assistance with an issue on my website. Currently, the “Manual” menu option is not working—when I click it on both mobile and laptop devices, nothing happens. I have tried refreshing and checking, but the issue persists.
As always, I have appreciated your help, and I kindly request your support to resolve this issue this time as well. I am also sending you my budget success report for your reference.
Please let me know if you need any additional details from my side to fix this problem. I would greatly appreciate your prompt assistance.
Thank you very much for your help.
Best regards,

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3 Answers

Ayan Rahman

Support staff

January 16, 2026 at 13:56

Hi,

Thank you for reaching out to us.

At the moment, a different theme is activated on your website. Please activate the XStore theme and let us know once it is done.

Warm Regards,
The 8Theme Team

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DashDoor

Participant

January 16, 2026 at 14:39

Seeking your expert guidance , A personal request from a loyal XStore user

Dear XStore Support Team

I hope this email finds you well. I am writing to you today not just as a customer, but as a long-time admirer of your work and your incredible support.

You have helped me so many times in the past for no extra charge, and I have never forgotten your kindness. Please, if you can find it in your heart to help me save my professional standing this one time, I would be eternally grateful.

The menu functionality is inconsistent; it functions correctly for a short period, but then intermittently fails to respond to click or touch events on both mobile and desktop.

Thank you for your time, your patience, and for always being the gold standard of WordPress themes.

With deepest respect and gratitude,

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Samir Malik

Support staff

January 17, 2026 at 10:12

Hello,

Could you please disable the “Load JS Delay” option in the LiteSpeed Cache plugin?

Steps to disable the JS Delay:
– Log in to your WordPress dashboard.
– Navigate to LiteSpeed Cache > Page Optimization.
– Open the JS Settings tab.
– Turn off the “Load JS Delayed” option.

Thank you for your cooperation.

Best regards,
8Theme Team

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