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Hosting resources being used heavily by one of my site using xstore

This topic has 11 replies, 2 voices, and was last updated 1 week ago ago by Andrew Mitchell

Adi

Participant

January 16, 2026 at 10:40

there were total 18-19 plugins installed on my site, so I deactivated all the plugins all , and tried reactivating them one by one, so after doing this multiple times, i’ve figured out from my end that, as soon as i activate pro elements plugin, there’s sudden increase in my hosting resources, these started 2-3 days back.

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10 Answers

Andrew Mitchell

Support staff

January 16, 2026 at 13:26

Hello, Adi,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Adi

Participant

January 16, 2026 at 14:24

check details

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support staff only.

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Adi

Participant

January 16, 2026 at 14:38

check details below

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Andrew Mitchell

Support staff

January 16, 2026 at 14:56

Hi,

We appreciate your prompt response.

Unfortunately, we cannot log in using the accesses you provided, please check them and provide the correct credentials. We will also need FTP access. If you do not know how to create them, contact your hosting provider.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

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Adi

Participant

January 16, 2026 at 22:15

kindly check updated details

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Adi

Participant

January 18, 2026 at 02:42

any updates on the tkt
???

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Adi

Participant

January 19, 2026 at 03:41

it’s been more than 48 hours, till now no updates??????

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Andrew Mitchell

Support staff

January 19, 2026 at 16:51

Hello, Adi,

Thank you for your patience and for providing the FTP access details. The FTP access is working correctly; however, we have not yet received valid credentials for the administrative panel of your website. Please also provide us with a link to your website.

Best regards,
8Theme Team

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Adi

Participant

January 19, 2026 at 16:53

check link

Content is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

January 20, 2026 at 09:52

Hello, Adi,

Thank you for your website.
We have identified that the issue was caused by using plugin version 5.6.3 together with theme version 9.6.4, which resulted in system overload. We have now installed the latest versions – theme 9.6.5 and plugin 5.6.5 – so the load should be reduced.

Best regards,
8Theme Team

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