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  avenoir

  Participant

  January 14, 2026 at 06:34

  Good day,

  We noticed that some product images are not loading in the correct resolution and it appears blurry on the single product page, we suspect that this occurs after switching the theme to XStore and would like to seek your help to solve this issue. Below are some of the affected products and we have also attached an image for your reference.

  https://arturo.com.my/shop/living/sofas/l-shaped-sofas/akira-solid-wood-l-shape-sofa-set-1-seater/
  https://arturo.com.my/shop/bedroom/bedside-table/vaden-bed-side-table/
  https://arturo.com.my/shop/bedroom/bedside-table/matias-ii-bedside-table-side-table-night-stand-brown/
  https://arturo.com.my/shop/living/sofas/arm-chair/valentina-lounge-chair/

  Kindly advise, thank you.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #464183 Copied
  1 Answer
  

  Samir Malik

  Support staff

  January 14, 2026 at 10:32

  Hello,

  The image srcset feature appears to be causing the issue.

  We have already disabled it.

  Could you please help us purge all caches and check again?

  https://prnt.sc/ktsfneyDSpO1

  Best regards,
  The 8Theme Team

  #464192 Copied
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