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Quantity keeps changing based on user login

This topic has 9 replies, 4 voices, and was last updated 1 week, 5 days ago ago by Tony Rodriguez

GreenLion

Participant

January 12, 2026 at 13:39

When a user logs into the site we have heard reports that they are seeing different product stocks. We had a report of a customer logging in and only seeing 4 products, logging in and out and it moving to 6 then again and moving to 19. After a while and now its showing the right product stock level

What is going on here. On testing myself on multiple browsers and devices I can see the stock properly every time but we need to validate on our customers behalf

#464085 Copied

8 Answers

Jack Richardson

Support staff

January 12, 2026 at 14:49

Hello @GreenLion,

It is quite difficult to understand the issue, as the customer may be describing something that is not related to the actual stock but rather to dynamic content. Since you have also tested it and did not notice any issues, could you please ask the customer to provide a video demonstrating the problem, if possible? This would allow both you and us to review it more accurately. After that, we can determine whether the source of the issue lies within the theme options or if it might be related to a cache problem on the customer’s device.

Best regards,
Jack Richardson
The 8Theme’s Team

#464090 Copied

GreenLion

Participant

February 2, 2026 at 18:29

it’s still not happened in front of me, and I’ve tried to get proof but no one’s managed to get it. is there any way that this can be looked over and if anything that could be messing stock can be checked

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Jack Richardson

Support staff

February 3, 2026 at 08:32

Hello @GreenLion,

With all due respect, since you were unable to reproduce the issue and provide us with the steps to replicate it on our end, we are currently unable to offer a solution. We believe the problem may be related to a caching reconfiguration process on your website or other actions performed on your server.

Once you are able to replicate the issue on your side or provide us with the steps to reproduce it, we will review your request again.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

#465278 Copied

GreenLion

Participant

February 13, 2026 at 19:07

please review the video

Please contact administrator
for this information.

#465949 Copied

Jack Richardson

Support staff

February 14, 2026 at 13:32

Hello, GreenLion

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#465961 Copied
Samir Malik

Support staff

February 15, 2026 at 09:05
Hello,

We have disabled the following setting in the LiteSpeed Cache:

https://prnt.sc/44Qi8HjfAymm

Additionally, we have excluded the following pages and cookies from the LiteSpeed cache:

Pages:

/cart/ /checkout/ /my-account/

Cookies:

woocommerce_cart_hash woocommerce_items_in_cart wp_woocommerce_session_ wp_woocommerce_session_* woocommerce_recently_viewed store_notice[notice_id] wc_fragments_* woocommerce_checkout_*

Could you please check it again?

Thank you for your assistance.

Best regards,
The 8Theme Team
#465981 Copied
GreenLion

Participant

March 1, 2026 at 16:52

Thanks for the support! My topic “Quantity keeps changing based on user login” has been successfully resolved.

#466749 Copied

Tony Rodriguez

Support staff

March 1, 2026 at 16:52

Dear GreenLion,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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Quantity keeps changing based on user login

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