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Can’t update to new version or Xcode og create users.

This topic has 8 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Jack Richardson

Ole H. Lyth

Participant

January 7, 2026 at 09:02

Hi.

Can’t update to new version or Xcode or create new users.
And WP is not like it normally is.

Regards Ole

Please, contact administrator
for this information.

#463831 Copied

7 Answers

Jack Richardson

Support staff

January 7, 2026 at 09:37

Hello @Ole H. Lyth,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards,
Jack Richardson
The 8theme’s team

#463832 Copied

Ole H. Lyth

Participant

January 7, 2026 at 10:57

Hi Jack.

I can’t create a new user, that’s one of the problem.

Regards Ole

#463834 Copied

Jack Richardson

Support staff

January 7, 2026 at 11:23

Hello @Ole H. Lyth,

In this case, please contact your hosting provider, as there appears to be an issue on the server side or with the .htaccess file on your server. Unfortunately, without access to the WordPress admin panel, we are unable to assist you further with your request.

Best regards,
Jack Richardson
8Theme Team

#463836 Copied

Ole H. Lyth

Participant

January 9, 2026 at 07:54

Hi.

The server company says there are nothing on there side, but it cut be the theme.

Regards Ole

Please contact administrator
for this information.

#463941 Copied

Jack Richardson

Support staff

January 9, 2026 at 09:45

Hello @Ole H. Lyth,

We have checked the possibility of creating a new customer, and it is indeed possible from the backend area: https://prnt.sc/BH2lAEQLns2P, https://prnt.sc/CSTOGOX_MgSm.

Additionally, we updated the XStore theme and XStore Core plugin via FTP access, as updates were not permitted directly from the backend. During this process, we discovered that the issue might be related to the WordPress installation. We attempted to reinstall WordPress on your website (https://prnt.sc/2lCDjYWS-jt2), but the issue persists.

We also found that the main problems are connected to scripts not loading in the backend, including default WordPress files from the wp-includes folder (for example, wp-includes/js/dist/i18n.min.js or wp-admin/js/common.min.js). This may be caused by the PHP version currently installed on your website.

We kindly ask you to contact your hosting provider and downgrade the PHP version to 8.2 or 8.1 instead of 8.4.14, as the latter is not yet fully supported by WordPress (https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/) and most plugins and check for other possible reasons of such issues.

Best regards,
Jack Richardson
The 8Theme’s Team

#463948 Copied

Ole H. Lyth

Participant

January 9, 2026 at 10:22

Hi Jack.

Hmm., I couldn’t create new users and wp was behaving strange…
I still have problems with the site after going to PHP 8.1.
But I will see if WP comes with an update that can help.

Thanks for updating theme and Xcore.

Regards Ole

#463961 Copied

Jack Richardson

Support staff

January 9, 2026 at 10:57

Hello @Ole H. Lyth,

Thank you for your message. We are sorry to hear that you are experiencing issues with your website after upgrading to PHP 8.1. Please provide us with feedback once you receive a response from your hosting provider or after completing the WordPress update.

Best regards,
Jack Richardson
8Theme Team

#463966 Copied
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