After installation, it does not match the demo version.

This topic has 2 replies, 2 voices, and was last updated 3 weeks ago ago by Ayan Rahman

  • Avatar: wei
    wei
    Participant
    January 6, 2026 at 04:43

    After installation, it doesn’t match the demo version. Please help me identify the cause. I’ll provide my account and password; please log in and install the complete demo version to ensure consistency. Thank you, and please address other areas as well.

    The modules on the homepage are currently malfunctioning. Please check if there are any other issues elsewhere.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    January 6, 2026 at 08:11

    Hi,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable all 3rd-party plugins and then import the demo content.
    We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

    Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://gyazo.com/37049e537d84eefd7c1101f484058a67 before importing the desired version via XStore > Import demos.

    Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

    Warm Regards,
    The 8Theme Team

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