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Making updates not happening when i safe

This topic has 7 replies, 4 voices, and was last updated 3 weeks, 2 days ago ago by Tony Rodriguez

Andy Cooper

Participant

January 3, 2026 at 23:29

Hi there, im having issues with my theme. everytime i save after updating anything it defaults to the original installed template.

Please, contact administrator
for this information.

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support staff only.

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6 Answers

Samir Malik

Support staff

January 4, 2026 at 05:25

Hello,

We have noticed that you are using the W3 Total Cache plugin on your website.

Could you please disable this cache plugin, as well as any other caching systems, and then try again?

Best regards,
The 8Theme Team

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Andy Cooper

Participant

January 4, 2026 at 09:19

ok i will do that , is W3 Tolal not a plugin that is recommended by the X themes plugin installer?

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Andy Cooper

Participant

January 4, 2026 at 09:21

i disabled the plugin and still having the same issue

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Jack Richardson

Support staff

January 4, 2026 at 21:56

Hello @Andy Cooper,

Thank you for your response.

Settings of Fake Sale Popup can be saved now. Please check.

Found that the issue was caused by saving emojis. Save your locations without emoji, for example, https://prnt.sc/QHj7J6knSdy2
Also, contact your hosting provider and ask them to fix the DB field’s collation type that didn’t support all emoji. Probably it is set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find a description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Jack Richardson
The 8Theme’s Team

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Andy Cooper

Participant

January 5, 2026 at 07:56

Thanks for the support! My topic “Making updates not happening when i safe” has been successfully resolved.

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Tony Rodriguez

Support staff

January 5, 2026 at 07:56

Dear Andy Cooper,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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