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Continue issue in shop page I need permanent salutation for this issue

This topic has 25 replies, 4 voices, and was last updated 3 weeks, 4 days ago ago by Jack Richardson

Abdullah

Participant

December 24, 2025 at 07:53

Hey there
I continuesly having problem with shop page it’s always not available I have complained so many time but I get temporary salutation but now I need permanent salutation please

Please, contact administrator
for this information.

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24 Answers

Jack Richardson

Support staff

December 24, 2025 at 08:38

Hello @Abdullah,

Could you please check it now? We have re-saved the permalinks, and the shop page is now displaying correctly with all products visible.

Best regards,
The 8Theme Team

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Abdullah

Participant

December 24, 2025 at 08:57

I need it permanently please make sure it won’t change again and one more thing can you please check cash on delivery system why not working

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Jack Richardson

Support staff

December 24, 2025 at 09:05

Hello @Abdullah,

If the issue will be recreated again, we will investigate further to find a solution. However, at this time, re-saving the permalinks has resolved the problem.

Regarding the delivery request, please provide additional information along with screenshots or a video to help us better understand the situation.

Please also note that if you are using an additional plugin for this functionality, you should refer to the plugin’s documentation. We provide support only for our own products, in accordance with Envato’s policy.

Best regards,
Jack Richardson
The 8Theme’s Team

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Abdullah

Participant

December 24, 2025 at 09:23

Not no other plugin it’s of theme where I added free delivery on purchasing more then RS 3500 and get free delivery it shows complete but doesn’t show free on purchasing process

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Jack Richardson

Support staff

December 24, 2025 at 10:38

Hello @Abdullah,

Thank you for reaching out.

To configure the shipping methods and prevent the display of certain steps during checkout, you can adjust the settings within your WooCommerce dashboard.

For more detailed information, we recommend reviewing the official WooCommerce documentation:
– General Shipping Settings: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/
– Free Shipping Configuration: https://woocommerce.com/document/free-shipping/#section-2

Should you have any further questions, please don’t hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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Abdullah

Participant

December 28, 2025 at 02:09

This theme again doesn’t show my shop people can search products to buy please set permanent setting I can’t do it 24 hours going to e-commerce and set shop again and again

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Jack Richardson

Support staff

December 28, 2025 at 12:14

Hello @Abdullah,

Thank you for contacting us. We are sorry to hear about the issue you experienced with your shop not displaying properly. We have tested the matter, and the products are now visible on your Shop page: https://prnt.sc/nXAdKy8XdFNW.

Please note that this issue may be related to your server settings, such as automatic backups or modifications made to your website. We kindly recommend that you contact your hosting provider regarding this matter and share their feedback with us.

We appreciate your patience and cooperation.

Best regards,
Jack Richardson
The 8Theme’s Team

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Abdullah

Participant

December 30, 2025 at 00:50

Yesterday I contacted hosting provider they check server and hosting and said there is no issue from us it maybe from theme. Check my store it’s still not visible I’m getting continues problem.

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Andrew Mitchell

Support staff

December 30, 2025 at 11:46

Hello, Abdullah,

The issue occurred because caching was enabled on the shop page, and the page was cached at a time when it contained no products. To prevent this problem in the future, please use the “Never cache this page” option in WP Rocket.

Best regards,
8Theme Team

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Abdullah

Participant

December 30, 2025 at 15:11

Can you please do it

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Andrew Mitchell

Support staff

December 30, 2025 at 16:20

We have already completed this, but if the page was cached as empty in the browser’s local cache, it is also necessary to clear the browser cache.
Best regards,
8Theme Team

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Abdullah

Participant

December 31, 2025 at 06:53

I don’t want this issue in future as I purchased this theme to just edit and use smoothly

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Andrew Mitchell

Support staff

December 31, 2025 at 09:47

Hello, Abdullah,

This issue was not caused by the theme but by a third-party plugin, WP Rocket. The problem occurred because the cache was enabled on the shop page. We have now disabled it there.

Best regards,
8Theme Team

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Abdullah

Participant

December 31, 2025 at 14:49

Ok thanks I’ll check it

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Andrew Mitchell

Support staff

January 1, 2026 at 10:18

Hello, Abdullah,

Thank you for your message. We appreciate your cooperation and will await your confirmation after you have checked it.

Best Regards,
8Theme’s Team

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Abdullah

Participant

January 1, 2026 at 13:43

Nope it’s still not working just check it your self

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Jack Richardson

Support staff

January 1, 2026 at 14:46

Hello @Abdullah,

We have noticed that many customers are experiencing the same issue, which appears to be unrelated to the theme used on the website.

Based on the feedback and solutions shared by customers who have consulted with WooCommerce support and their hosting providers, we have summarized the possible solutions as follows:

1. One customer (https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nti6ss2/) mentioned that, in their understanding, the problem originates from WooCommerce and is amplified by Hostinger.
2. Another customer (https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nhyh4jo/) resolved the issue by deactivating certain options in their hosting configuration: https://gyazo.com/cf455aa3a7f24303dc65aca486665d7b.

In summary, the issue seems to occur primarily for customers whose websites are hosted on Hostinger, and it appears to be related to Hostinger’s caching system. Disabling the two mentioned options in the HPanel seems to have resolved the problem for some users. More information can be found here: https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nkvhmiq/.

We would appreciate your feedback regarding these solutions and our suggestions. Additionally, we recommend contacting your hosting provider with this information, as the issue does not appear to be related to the theme (https://www.reddit.com/r/woocommerce/comments/1nl1zd2/comment/nnin487/) but rather to the hosting environment on Hostinger servers.

Best regards,
Jack Richardson
The 8Theme’s Team

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Abdullah

Participant

January 1, 2026 at 14:53

I have deactivated 5 plugins and already contacted hosting provider dear they said we didn’t found any issue from hosting side🤷🏻‍♀️

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Abdullah

Participant

January 1, 2026 at 14:53

Any how I’ll discuss with them again

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Jack Richardson

Support staff

January 1, 2026 at 21:29

Dear @Abdullah,

Based on the discussions attached, we can confidently conclude that the issue originates on the Hostinger and WooCommerce side. Several customers using different themes on their websites are experiencing the same problem, that means the issue is not directly related to our specific theme. As you can see from their responses, some of these customers have already contacted their hosting support, who confirmed that the issue lies on their end and requires certain patches to be implemented in their code. Please refer to the following link for more details: https://prnt.sc/3BiDpkCA1hga.

Additionally, there are a few related bug reports on the official WooCommerce GitHub page:
https://github.com/woocommerce/woocommerce/issues/61799
https://github.com/woocommerce/woocommerce/pull/61788

Best regards,
Jack Richardson
The 8Theme’s Team

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Abdullah

Participant

January 3, 2026 at 01:08

Hey guys I’m again facing same issue again and again dear what is the real problem they have said we are clear and I’m not using any other theme or plugin I’ve already deleted all of them

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Ayan Rahman

Support staff

January 3, 2026 at 11:17

Hello,

We mentioned Hostinger in our previous response, and we would like to clarify that the issue you are experiencing should be resolved directly with your hosting provider, Hostinger.
Please contact them to resolve the problem once and for all.

Best regards,
8Theme Team

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Abdullah

Participant

January 3, 2026 at 11:26

Ok I’ll forward them your reply

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Jack Richardson

Support staff

January 3, 2026 at 19:43

Hello @Abdullah,

Thank you for your message. We appreciate your cooperation and understanding.

Best Regards,
8Theme’s Team

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