An error in WooCommerce analytics is visible and only resolved once the theme is deactivated.
This topic has 10 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Tony Rodriguez
An error in WooCommerce analytics is visible and only resolved once the theme is deactivated.
Hello @Plethora,
We have identified that the issue occurs only on your live website. We checked the same page on your staging website, that also uses our XStore theme and it loads correctly (please refer to the screenshot in the private content).
Have you recently updated any plugins on your live website or made any other actions? If not, we recommend ensuring that all plugins and the theme are up to date.
If the issue persists after performing these updates, please provide us with temporary wp-admin access to your live website in the private area.
Best regards,
Jack Richardson
Th 8Theme’s Team
Please find attached
same error in staging as well.
I confirm the error is from theme, I made multiple test in staging site.
Hello @Plethora,
Could you please show us the steps you followed and indicate where you obtained this URL? When we navigate to the following page -> https://prnt.sc/wVBO-7P8jUEc, it loads correctly, as we previously demonstrated in the screenshots shared in the private area.
If you follow the same steps and still encounter the issue, could you please test it using another browser? It is possible that the problem is related to browser cache or cookie limitations.
Best regards,
Jack Richardson
8Theme Team
Yeah, it was cache 😅
Hello @Plethora,
We are glad to hear that the issue was related to the cache. Please don’t hesitate to contact us if you need any further assistance.
Best Regards,
Jack Richardson
8Theme’s Team
Thanks for the support! My topic “woocommerce analytics error TypeError: n[e] is not a function” has been successfully resolved.
Dear Plethora,
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Topic closed.
The 8Theme Team
The issue related to '‘woocommerce analytics error TypeError: n[e] is not a function’' has been successfully resolved, and the topic is now closed for further responses