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Cart & Checkout pages issues & translations

This topic has 11 replies, 3 voices, and was last updated 2 weeks, 1 day ago ago by Andrew Mitchell

Razland

Participant

December 22, 2025 at 16:58

Hi. I have to little problems with the Cart and Checkout pages
CART PAGE issues: img1
1. I´ve been trying to modify the text on the Redeem Coupon button, right now it says “ACUERDO” which is OK in Spanish, i would like to change that to “APLICAR” (Apply in Spanish) i´ve changed the value on the cart.php for that button from OK to APPLY, but it does not work. I´ve already cleared the cache but it is not updating the text.

2. in the Total review to the right, there is a “FREE SHIPPING” text that is not translating. I´ve looked everywhere on the theme editor, but did not found value field for that text. It should say “Envío Gratis”.

CHEKOUT page issues: img2
1. Same problem with the Redeem Code Button, it says “Apply Button” i would like to display “Aplicar”.
2 Same “FREE SHIPPING” text.

THANK YOU page issue : (img3)
1.The Billing and Shipping summaries, the email info, is out of the div around the info, it is possible to increase the size of those divs to 50% of the full width of the layout, for visual purposes, or at least wide enough to cover the whole info or if its possible to decrease the font size of the email specifically.

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10 Answers

Samir Malik

Support staff

December 23, 2025 at 05:07

Dear, Razland,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#463053 Copied

Razland

Participant

April 13, 2026 at 20:27

I am granting you access to my site to check this issues. I also like to ask if its possible to just give a quick look to my whole site…sometimes the website load quite slow, sometimes even the site get stocked loading and i need to reload the site in order for the website to fully load the page. Sometimes when i am navigating through the site, when i click a producto category or a single product, the page load again to slow, images render so slow and again i need to reload the page to get a proper load on screen. It also happend on. the back end o the wordpress dashboard while navigating throung my pages, i tried to edit an elementor page and it gets stocked while trying to acces the elementor builder, and sometimes it will ask to access the safe mode in order to be able to edit the page……and then suddenly eveything goes back to normal. Hope the support team can access my site and just give it a look to see if everything is ok.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

April 14, 2026 at 10:27

Hello, Razland,

We have noticed that the link to your WordPress administrator page has been changed. The wp-admin address redirects to a 404 page, and we are therefore unable to log in to your site.

Best regards,
8Theme Team

#468845 Copied

Razland

Participant

April 16, 2026 at 19:34

Sorry for that. I will leave the right link on the private content area

Please contact administrator
for this information.

#469000 Copied

Andrew Mitchell

Support staff

April 17, 2026 at 08:26

Hello, Razland,

Thank you for providing the access details. However, we also require FTP access, as it is unfortunately not possible to make the necessary changes through the admin panel. We kindly ask you to update the theme and plugin as well.

Best regards,
8Theme Team

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Razland

Participant

April 17, 2026 at 16:45

This is my first time granting access to FTP hope this folder is what you need.

Please contact administrator
for this information.

#469061 Copied

Razland

Participant

April 17, 2026 at 22:52

We’ve already updated the plugins and theme.

Greetings
Cristian

#469069 Copied

Andrew Mitchell

Support staff

April 20, 2026 at 10:05

Hello, Razland,

Thank you for updating everything. Could you please let us know if this has resolved the issue?

Best regards,
The 8Theme Team

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Razland

Participant

April 20, 2026 at 19:40

Hi, if you check the site right now you can see it takes a little bit of time to upload while switching between categories or just by navigating.

I also like to address another problem it has been presenting since march……While we are trying to upload products suddenly the site crashes and presents an error that says “Too many request” and the site can be accessed nor the WordPress administrator. Lately it only happened around 10PM-12PM (Mexico’s hour). I have already contacted my hosting and they said the problem is due to a high level of processes, occurring in a short amount of time (i am attaching an image the hosting provider sent me) I already tried a couple of solutions, changing my login address, disable the xmlrpc file. But the problem keeps happening.

I’ve read through the forum and other people had already have this issue. But you guys recommend to contact the hosting provider, but they said is because of the high level of processes, and addressing this usually is due to a plugin or script. That is why i’ve asked you guys if can take a look at my site. Or maybe you can identify a problem in the image sent by my hosting provider.

Thank you in advance

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Andrew Mitchell

Support staff

April 21, 2026 at 14:28

Hello, Razland,

We have reviewed your logs and noticed that the requests are related to automatic database monitoring and the recording of corresponding reports in log files. Since this activity occurs regularly at the same time, we recommend checking whether there are any automated processes on your server associated with this, and also disabling any plugins that include monitoring functionality.

Best regards,
8Theme Team

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