in administration we see a big black box, and Elementor does not open, instead in the published site some parts have disappeared
This topic has 6 replies, 3 voices, and was last updated 1 month, 1 week ago ago by Tony Rodriguez
in administration we see a big black box, and Elementor does not open, instead in the published site some parts have disappeared
Hello @montse,
It appears that your developers or a custom plugin have added the site URL above all of your content (please check the private content), which has disrupted the structure of the content on each page. We kindly ask you to review this issue with your developer, as it seems a paragraph tag was opened but not properly closed in the code. Alternatively, you may provide temporary FTP access so that we can examine the source of the issue and attempt to resolve it.
Best regards,
The 8Theme Team
ftp
Hello @montse,
We have conducted a thorough review of the content on your home page, as the issue occurs only there. During our testing, we found that multiple HTML-based widgets are used in your content, which may cause such issues. Among them, we identified the following problem: https://prnt.sc/2We9F5-AZOrp, which has already been fixed on your home page. You can now verify the changes.
Additionally, we kindly recommend using widgets from the list available in Elementor, such as the Advanced Headline widget (https://prnt.sc/pOPuHsJc2aAI), instead of custom HTML code.
Best regards,
Jack Richardson
The 8Theme’s Team
Thanks for the support! My topic “parts of the home page have disappeared, the site has been damaged” has been successfully resolved.
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Topic closed.
The 8Theme Team
The issue related to '‘parts of the home page have disappeared, the site has been damaged’' has been successfully resolved, and the topic is now closed for further responses