Banner Image Getting Broken in banner of electronic mega market theme

This topic has 26 replies, 3 voices, and was last updated 1 day, 23 hours ago ago by Jack Richardson

  • Avatar: hamza
    hamza
    Participant
    December 21, 2025 at 18:33

    im trying to put images in the banner of electronic mega market theme and it shows the broken image icon in the top left corner.the live site shows the image but in the elemtor editor it shows this the thing is we are editing and we want to know how it looks where we have to place the button or text in editor it shows broken image icon

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    25 Answers
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 22, 2025 at 05:32

    Hello,

    It appears that the banner image may not display correctly when importing the sample data.

    Could you please provide temporary WP-Admin access so that we can review your settings?

    To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account has been created, kindly share the username and password with us securely via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    Avatar: hamza
    hamza
    Participant
    December 22, 2025 at 13:48

    Also Boss I Purchased this theme so i can work quickly and make website it took me 5 hours to only install theme the theme get installed and then all the content was missing only broken text i worked for hours wp reset and everything and then this theme worked and now when i want to change the banner image it shows this i want it to be easier not harder.i dont want to be an engineer i just want it to replace files easy task but still there is a issue please check the below video and give me a mode to contact you faster rather than forum.

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    Avatar: hamza
    hamza
    Participant
    December 22, 2025 at 14:19

    please find the attach username and password and fix this issue so i can put any image in any banner or any place any image and it should show in elementor editor thanks

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 22, 2025 at 14:54

    Hello @hamza,

    As you have uploaded custom images, according to WordPress requirements, it is necessary to generate the various image sizes used by WordPress for responsive devices or when images are loaded based on size values.

    To address this, we activated the “Regenerate Thumbnails” plugin (which was already installed on your website) and selected the image (https://prnt.sc/WtZ7Qw7NPVly) that appeared broken in the Elementor editor to regenerate it in different sizes: https://prnt.sc/mGJ77ZK55yfn. As you can see, many sizes for this image had not been generated previously, so we forced the regeneration process.

    Previously, we encountered the following issue in the Elementor editor: https://prnt.sc/BnVG7HIBKv_W. After regenerating several images, they are now displayed correctly in both the Elementor editor (https://prnt.sc/b0jtHSKGfIez) and on the frontend (https://prnt.sc/X1FlMieZjQq5).

    Please check the results, and if necessary, you can manually regenerate the sizes for other images as well.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: hamza
    hamza
    Participant
    December 27, 2025 at 02:51

    THERE IS ANOTHER ISSUE NOW IN THE CATEGORY SECTION FROM WORDPRESS WHEN I RENAME A CATEGORY TO ”SSD” OR ”STORAGE” BOTH WORDS WHEN I PUT IN CATEGORY NAME THE CATEGORY VANISHES.
    PLEASE FIX THIS ISSUE AND ALSO LET ME KNOW WHATS CAUSING THIS I WANT TO KNOW HOW TO FIX IT.
    I TRIED TO MAKE A NEW CATEGORY AND MAKE THE NAME SASA IT WORKS BUT WHENEVER I USE THE ABOVE SSD OR STORAGE WORDS THE CATEGORIES VANISHES FROM POPULAR CATEGORY.

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    Avatar: hamza
    hamza
    Participant
    December 27, 2025 at 09:39

    Please if anyone can help me i need help fast

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 27, 2025 at 13:02

    Hello @hamza,

    As you rename your categories, the sorting in the mentioned Product Categories widget continues to display by Title (https://prnt.sc/SVllvEO-Ii_V). However, in the code, the categories are sorted by slug when you sort by Title (see: https://prnt.sc/49p0wmFoxWc8). More information can be found here: https://developer.wordpress.org/reference/classes/wp_query/#order-orderby-parameters.

    Since the “Order by” option in your widget is set to “Title” and limited to seven items, only the first categories sorted alphabetically by their slugs are displayed. In your case, you can either increase the limit (https://prnt.sc/nFAGKKZpcyfF) or rename the slug of your category. Please note that renaming the slug may cause issues for products previously assigned to that category, and you may need to manually reconfigure those products.

    At this time, we have increased the limit, and the category you requested is now displayed on your page.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: hamza
    hamza
    Participant
    December 29, 2025 at 15:27

    there is another pronblem now the slider works on mobile (arrow button) on pc it works only one time either if we click right arrow or left arrow only one time then the button stops working ive attached the following screenshot please fix it and let me know what was causing it and how to fix it i tried several things but it didnt work I WANT THE SAME INFINITY LOOP AND ALSO CLICK SHOULD WORK PLEASE HELP FAST THANK YOU

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 30, 2025 at 07:13

    Hello @hamza,

    We have tested the sliders on your homepage using a mobile device, and the infinite loop feature is functioning correctly for the mentioned sliders. We have also attached a video demonstrating our test.

    If you are still experiencing this issue, could you please clarify the steps required to reproduce it on our side? Additionally, please note that each of our slider-based widgets includes an option to enable or disable the loop feature (see: https://prnt.sc/IKK1leEO6K0O). This setting is currently enabled for the widgets on your homepage.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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    Avatar: hamza
    hamza
    Participant
    December 30, 2025 at 12:22

    Yes its working on the mobile but its not working on the pc.You can check the slider arrow button works only one time one click then its stops working in the pc Please check

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 30, 2025 at 12:54

    Hello @hamza,

    We have previously verified that this issue does not occur on desktop. Below, we have attached a video demonstrating that the sliders function correctly on desktop.

    If you are still experiencing this issue, could you please clarify the steps required to reproduce it on our side?

    Also, you can attach the video of the issue from your devices.

    Best regards,
    Jack Richardson
    8Theme Team

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    Avatar: hamza
    hamza
    Participant
    December 30, 2025 at 15:02

    Please check the attached video the click on the pc works one time only (you can either click right arrow or left arrow one time) after that no matter what it doesn’t move i tried different browsers and different pc aswell.

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 30, 2025 at 15:43

    Hello @hamza,

    We have reviewed the issue shown in your video; however, we were unable to reproduce it on your website and the video of our test was attached above. We kindly suggest checking the issue using a different browser or device. If the problem persists, please open the browser console, capture screenshots of any errors displayed, and attach them below so that we can further investigate the source of the issue.

    To open the Developer Tools:
    – Chrome: Press Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows, Linux, Chrome OS), or go to “View → Developer → Developer Tools” in the menu.
    – Firefox: Press Cmd + Option + K (Mac) or Ctrl + Shift + K (Windows, Linux, Chrome OS), or go to “Web Development → Web Console” in the menu.
    – Edge: Follow the same instructions as for Chrome.
    – Safari: Go to *Safari → Preferences → Advanced*, then enable “Show Develop Menu in Menu Bar”. After that, open “Develop → Show JavaScript Console”.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: hamza
    hamza
    Participant
    December 30, 2025 at 16:32

    please check the console and help me fix it ive tried different pc different browser same thing everywhere

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 30, 2025 at 19:40

    Hello @hamza,

    Could you please check it now? We have updated the PRO Elements plugin on your website to the latest version. Additionally, if the issue still persists, could you please record a video showing the browser console to display any errors, and after refreshing the page, try navigating using the slider arrows? If possible, please do this in different browsers so that we can determine whether any specific actions are required on our side to reproduce the issue on our test environment.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: hamza
    hamza
    Participant
    December 30, 2025 at 20:20

    same issue i just tried it now its not fixed yet

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 30, 2025 at 20:29

    Hello @hamza

    Thanks for the feedback. We are waiting for the video of your tests as we previously requested.

    Additionally, if the issue still persists, could you please record a video showing the browser console to display any errors, and after refreshing the page, try navigating using the slider arrows? If possible, please do this in different browsers so that we can determine whether any specific actions are required on our side to reproduce the issue on our test environment.

    You can use services for upload your videos such as: https://fex.net/.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    Avatar: hamza
    hamza
    Participant
    December 30, 2025 at 22:15

    Please Check The Below Video ive tried on 2 browsers

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 31, 2025 at 07:53

    Hello @hamza,

    Based on your video and our analysis, we have identified the possible source of the issue and the reason it appears on your side but cannot be reproduced on ours. If you or your site visitors have enabled the “Disable Animations” or “Reduced Motion” option in the operating system’s accessibility settings, Elementor will not display any animations or transitions.

    If you are not seeing the animations, this is the reason. Elementor continues to implement accessibility improvements, including those introduced in this release.

    Please note that many other customers have experienced a similar situation. As you can understand, this is not related to a bug in our theme but rather to the configuration of your device or operating system settings. You can find more details in the official Elementor forum: https://github.com/elementor/elementor/issues/33582

    We kindly ask you to review the animation and effects settings on your device. Additional information can be found here: https://www.xda-developers.com/heres-how-you-can-disable-animations-on-windows-for-a-speed-boost/

    Also, you can ask some of your friends to check the issue from their devices and provide you feedback about their tests

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: hamza
    hamza
    Participant
    January 1, 2026 at 01:15

    so i just turned on the animation on in the windows and recorded the video the slider is working perfectly fine now. but as you can see in the video if i turn off the animation in the windows my website slider stops working but your xstore demo theme its slider is working perfectly fine why is that?

    and also before purchasing the 8theme i tested the demo of electronic mega menu it was all working fine as you can also see in the video if there was any limitation then it shouldn’t be working on your demo because by default we have animation turned off if it was like this i wouldnt have purchased this

    you can see in the video my animation is turned off my website slider isnt working but yours is working

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 1, 2026 at 09:44

    Hello @hamza,

    As indicated in the request we previously attached (https://github.com/elementor/elementor/issues/33582), the update affecting slider animations was introduced in the Elementor plugin version 3.33. This change is not related to the functionality of our theme or any theme-related issue, as the improvement was implemented directly in the Elementor plugin code.

    Regarding your observation that this issue does not appear on our demos, please note that we do not update plugins on our demo sites regularly. Our demos are configured with caching and CDN settings to maintain static content for a certain period, ensuring proper caching and faster loading times.

    If you would like to restore the previous animation behavior, you may either manually downgrade Elementor (https://wordpress.org/plugins/elementor/advanced/ -> https://prnt.sc/qLh9EfcSnZQh) on your website to a version earlier than 3.33 or keep the “Show animation” setting enabled in your system. Additionally, you may submit your request on the Elementor support forum at https://wordpress.org/support/plugin/elementor/, as the issue is related to their plugin update rather than our theme.

    Thank you for your understanding and for respecting our support policy.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: hamza
    hamza
    Participant
    January 16, 2026 at 00:53

    hi if anybody in support team help me remove this out of stock text from down and convert this to a badge and put it on the right top corner of the product on the product achieve.i just need text OUT OF STOCK in a badge and on top right corner so if i open the achieve or customer opens it on mobile,tablet,laptop or pc the badge should be on correct place.

    i tried with some css and snippets but it wasnt good because if i open on mobile it was somewhere else still i will attach the image how i want the end result also please guide me how you did it.

    thanks

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2026 at 07:10

    Hello @hamza,

    Please check it now. We have added the following custom CSS for you (https://prnt.sc/Fl-4U0hgE7ll):

    body {
      --et_on-sale-radius: 4px;
    }
    .etheme-product-grid-item {
        position: relative;
    }
    .etheme-product-grid-content {
        position: static;
    }
    .etheme-product-grid-item .stock.out-of-stock {
        position: absolute;
        top: 20px;
        right: 0;
        z-index: 3;
        padding: 3px 8px;
        background: var(--et_red-color);
        font-size: .85rem;
        text-align: center;
        color: #fff;
        display: flex;
        align-items: center;
        justify-content: center;
        text-transform: uppercase;
        border-radius: var(--et_on-sale-radius, 0);
    }

    You can see the result on the frontend here: https://prnt.sc/oXUcos1HjlP7

    Don’t forget to clear your cache in cache plugin and your browser before checking.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: hamza
    hamza
    Participant
    January 25, 2026 at 22:40

    hi can someone help me i am trying to make sub menu of my categories and in item i am using wordpress menu as attached in the screenshot because this thing i can easily apply.
    so ive added several categories but the submenu is going up rather then going down it should open infront of parent menu on hover and go down but instead its going up and also tell me how to fix this issue if you fix the issue

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 26, 2026 at 07:39

    Hello @hamza,

    Please check it now. We have added the following custom CSS in “Theme Options → Theme Custom CSS → Global CSS” (https://prnt.sc/K0yAi4CIy1hb):

    .elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(1) .nav-sublist-dropdown,  
    .elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(2) .nav-sublist-dropdown,  
    .elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(3) .nav-sublist-dropdown {  
        top: 0;  
        transform: none;  
    }

    You can see the frontend result here: https://prnt.sc/Wpj_bGKopK3x

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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