Plz urgent help for a critical issue. Kindly favor me.

Dear, DashDoor,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello @DashDoor,

The access details you provided are incorrect. Please verify the credentials before sending them again. Also, we asked about the FTP access that was not provided from you yet.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @DashDoor,

Thank you for providing us with access to your Gmail account. However, we requested access to your WordPress admin panel (wp-admin), not your Gmail account. We kindly ask that you provide only the wp-admin access. Please note that our support is limited to assistance with our products.

If you need help creating a new user account with an Administrator role, we recommend contacting your hosting provider or following the instructions provided here: https://www.wpbeginner.com/beginners-guide/how-to-add-new-users-and-authors-to-your-wordpress-blog/#manual

For FTP access, please provide the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance creating these credentials, your hosting provider will be able to guide you through the process.

Thank you for your understanding and for respecting our support time.

Best regards,
Jack Richardson
8Theme Team