Unable to remove items after adding to cart

Hi,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

3/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hi,

1/ We have activated the following option: https://prnt.sc/evEL9OSVvYcY to fix the sidebar display issue on most of your pages (home, cart, etc.).

2/ There is a plugin called web-to-print-online-designer (slug), with the name Cmsmart. It seems to be causing errors on product pages.

3/ We also noticed an error: https://prnt.sc/fuypgUk-qYhy — this indicates that the wp-config file needs to be corrected (it currently shows “localhost” instead of the proper URL). This may also affect the add-to-cart functionality. Please check this with your hosting provider and fix it.

Additionally, please update the theme and Core plugin to the latest versions – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team

Hello @rayee,

Please note that the issue may not originate from the parent or child theme, but rather from certain plugins, settings you have configured or customizations in child-theme. Have you made any customizations in your child theme that might have caused this issue? Since your website is live, we do not recommend switching between themes or disabling plugins. However, if you grant us permission, we can proceed with the necessary testing.

The issue with removing items is not related to hosting or other reasons but is because of the JS errors from some code.

Best regards,
Jack Richardson
8Theme Team