Some functionality of theme does not supporting on website

Hello @Rajesh Ankam,

Please provide us with access to your shop and the correct wp-admin credentials (if they have been modified), as the store is currently protected: https://prnt.sc/8KffHmLF9h50.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rajesh Ankam,

Thank you for providing us with access to review your settings. Please check whether the issue with double-tapping on a product to open its page has been resolved (we have applied a fix using custom CSS: https://prnt.sc/VYZP0G8TUKdZ).

Regarding your question about the glitched gallery, this issue may occur only with the vertical gallery type when the variation gallery option is also enabled in your Theme Options. Could you please check if the issue is resolved when you switch your gallery type to horizontal (https://prnt.sc/5F30pPexwwrz) in your Single product builder or by disabling the Variation Gallery option in your Theme Settings?

Note: If you do not use this functionality, we recommend disabling it to optimize the assets on your single product pages.

Best regards,
Jack Richardson
8Theme Team

Hello @Rajesh Ankam,

We have reviewed the current version of your single products and were unable to reproduce the issue you described (a video of our tests is attached in the private content). Could you please provide us with the steps to reproduce the issue with the horizontal gallery? Alternatively, if the issue appears only on specific products, kindly share the URLs of those products in the private content.

As we previously mentioned (https://www.8theme.com/topic/some-functionality-of-theme-does-not-supporting-on-website/#post-462760), the issue may be related to the use of the Variation Gallery option. Could you please confirm whether you are using additional galleries for your product variations on your website? If not, we recommend disabling this option to improve your website’s performance. Based on our review, your products use only size attributes, which do not require separate galleries since they share the same main product source. Creating additional galleries is more suitable when you have color variations.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

We have found the product you mentioned (the URL has been attached in the private area). It appears that the issue occurs when a combination of variations is preselected (https://prnt.sc/M_Wk728MuZtE). However, if we set only one variation (https://prnt.sc/w-2CO2ADG4ri) from that combination, or reset the preselect variations the gallery issue is resolved. This may serve as a temporary workaround in this case.

Could you please check the product now and let us know your feedback regarding this workaround? If this solution is not suitable for you and you would like us to investigate the issue in more detail, please provide FTP access in the private area.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

We kindly ask you to check whether the issue has been resolved on your side: https://gyazo.com/3543d1bfc2db2ed66894f4b64d1122df. We have implemented a fix using custom CSS for the Product Gallery widget and tested it on several products, where the issue appeared to be resolved.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rajesh Ankam,

We have noticed that you have modified the parent theme files: https://prnt.sc/UWnvGEQXOQsi. Please note that any changes made directly to the parent theme will be overwritten when the theme is updated.

To safely apply customizations, we recommend using a child theme: https://www.8theme.com/documentation/xstore/theme-installation/child-theme/. You can find more detailed information here: https://developer.wordpress.org/themes/advanced-topics/child-themes/.

At this time, we have added the following filter in your xstore/functions.php (https://prnt.sc/kT5So2ydYuDM) file:
add_filter('etheme_single_product_variation_gallery_lightbox', '__return_true');

You can now check the issue. However, we strongly advise updating your theme to the latest version and previously migrating any custom code you have added in the theme files to a separate plugin for code snippets, such as: https://wordpress.org/plugins/insert-headers-and-footers/ or in child-theme/functions.php

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

Upon our review, it appears that some images are not displaying correctly due to server-related issues. We kindly ask you to follow the previous recommendations regarding updating the theme as many fixes/improves were included in our latest updates and migrating your customizations from the parent theme to the appropriate files.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rajesh Ankam,

Our current theme version is 9.6.3 (https://xstore.8theme.com/update-history/). If you need guidance on how to correctly update the archive, please refer to the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

If you still require our assistance, kindly provide detailed information about the issue you are experiencing so that we can offer an appropriate solution.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rajesh Ankam,

Could you please provide us with the URL of the product where you are experiencing this issue? We are currently unable to reproduce it on our side (a video of our test is attached).

Best regards,
Jack Richardson
8Theme Team

Hello @Rajesh Ankam,

We kindly ask you to provide us with a video and the URL of the product where this issue occurs, as we have already shared a video demonstrating that the issue could not be reproduced on your website from our side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

Could you please test the issue using a different browser? Several of our support managers have checked it but were unable to reproduce the same problem shown in your video. A video of our test is attached in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

The issue was caused by the forced font-family setting for all content in the custom CSS that you manually added in Theme Options -> Additional CSS (https://prnt.sc/Sgwaatf9lvgl). We have already updated your custom styles with the following modifications:

.woocommerce-account,  
.woocommerce-account h1,  
.woocommerce-account h2,  
.woocommerce-account h3,  
.woocommerce-account h4,  
.woocommerce-account h5,  
.woocommerce-account h6,  
.woocommerce-account .products-title {  
    font-family: "Helvetica", Sans-serif !important;  
}

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rajesh Ankam,

Thank you for reaching out to us.

Please go to Theme Options > WooCommerce > Shop Elements > Variation Swatches > set the Color or Size as the primary attribute, then check again.

Warm Regards,
The 8Theme Team