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How to have my first tab open/active on my product page?

This topic has 13 replies, 3 voices, and was last updated 16 minutes ago ago by Jack Richardson

nmble

Participant

December 16, 2025 at 07:34

How do I keep my ‘Description’ tab open by default on my product page?

My settings are set to ‘Off’ in the ‘First Tab Closed’ but my tab is still staying closed (screenshot attached)

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12 Answers

Ayan Rahman

Support staff

December 16, 2025 at 08:12

Hi,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

#462559 Copied

nmble

Participant

December 16, 2025 at 09:05

Hi there,
I deactivated all my 3rd party plugins, cleared my cache and switch to the parent theme and am still having the same issue.

#462562 Copied

Ayan Rahman

Support staff

December 16, 2025 at 09:12

Hello,

You have two tab elements https://prnt.sc/zVdwvg8t6gik on the page with different settings, which seems to be causing a conflict. The issue is resolved when one of the tab elements is removed.

Please provide us with FTP access so that we can check whether a solution can be found or if it will be necessary to keep only one tab element on the single product page.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

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nmble

Participant

December 17, 2025 at 06:37

I have added the details in the private content box

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Ayan Rahman

Support staff

December 17, 2025 at 07:11

Hello,

We appreciate your prompt response.

We are unable to see which FTP password can be used. Could you please check the access details you have provided?

Best regards,
The 8Theme Team

#462627 Copied

nmble

Participant

December 17, 2025 at 07:13

Ah sorry, the password is in the private content box.

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Ayan Rahman

Support staff

December 17, 2025 at 07:20

Hi,

Unfortunately, your FTP credentials lead to an empty folder on the server https://prnt.sc/yMJAUnRVNVML . Please check

Best regards,
8Theme Team

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nmble

Participant

December 17, 2025 at 07:36

Hmm sorry about that – I will ask my hosting provider and get the correct details for you ASAP.

Thanks

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nmble

Participant

December 17, 2025 at 08:00

Updated details in private content

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Ayan Rahman

Support staff

December 17, 2025 at 08:42
Hi,

Command: USER armagedd Response: 331 User armagedd OK. Password required Command: PASS ************ Response: 530 Login authentication failed Error: Critical error: Could not connect to server

Please try to connect to FTP using FileZilla yourself and provide us with the correct credentials.

Warm Regards,
The 8Theme Team
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nmble

Participant

December 17, 2025 at 09:23

Sorry about this – can you try these details?

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Jack Richardson

Support staff

December 17, 2025 at 10:58
Hello @nmble,

As you are using several single product tab widgets on your single product page, they may conflict with each other. Therefore, we have implemented a custom solution in your child-theme/functions.php file. You can now check the first active tab on your desktop.

add_action('wp_head', function() { if ( !class_exists('WooCommerce') || !is_product() ) return; ?> <script type="text/javascript"> jQuery(document).ready(function($) { let tabs = $('.elementor-widget-woocommerce-product-etheme_tabs.elementor-hidden-tablet.elementor-hidden-mobile'); setTimeout(function() { let first_tab = tabs.find('.et-woocommerce-tab').first(); $(first_tab).find('>a').trigger('click'); }, 500); }); </script> <?php });

Best regards,
Jack Richardson
The 8Theme’s Team
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