Bad image quality for product on shop page and product page

This topic has 4 replies, 2 voices, and was last updated 3 hours, 33 minutes ago ago by Ayan Rahman

  • Avatar: Deborah
    Deborah
    Participant
    December 8, 2025 at 12:18

    Hello,

    I updated WordPress and XStore yesterday, and since then the product images have been in very poor quality. Could you tell me what is causing this issue?
    The problem only affects the product photos; on the rest of the site the images are good quality.

    I’ve noted a few points in case it helps:

    – On the category pages, the quality is the worst: https://moom-skincare.com/product-category/tous-les-produits/

    – When I go to a product page, the image is first low quality, then seems to reload and becomes high quality.

    – When I open a product page and then go back to the shop page, that product image is now high quality, but the others (that I haven’t opened) are still low quality. If I close the page and come back, everything is low quality again.

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    3 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    December 8, 2025 at 12:43

    Hi,

    Thank you for reaching out to us.

    Please read this article: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Deborah
    Deborah
    Participant
    December 8, 2025 at 13:56

    Sure, here we are :

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    support staff only.
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    December 8, 2025 at 14:03

    Hello,

    We appreciate your prompt response.

    You need to regenerate thumbnails using the Regenerate Thumbnails plugin.

    Best regards,
    8Theme’s Team

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