Emergency : Search Function Not Working After Theme Update

This topic has 4 replies, 2 voices, and was last updated 6 hours, 14 minutes ago ago by Jack Richardson

  • Avatar: Saira
    Saira
    Participant
    December 8, 2025 at 06:26

    Inside our site, we are facing an issue with the search icon — the search function is not working properly. We will share a detailed video explaining the issue.

    The problem is that when we type a product name or a keyword from the description, the popup/suggestions appear correctly and we can select a product from there, which then redirects to the correct product page. This part works fine.

    However, if we type the product name, a keyword from the description, or even a category name and then click the search icon or press the Enter key, it redirects to a page showing “No products were found”.

    This feature was working fine earlier, and based on our observation, the issue seems to have started after the theme update. We noticed the same issue on another WooCommerce site that also uses the XStore theme.

    Video link : https://www.canva.com/design/DAG65YPva4Y/XXeWDx0WldnVt6PXa5hnUg/view?utm_content=DAG65YPva4Y&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h7eddd69bb0

    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2025 at 07:24

    Hello @Saira,

    Thank you for reaching out to us.

    Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/, and check the categories selection that should work correctly then.

    If you still need our assistance, please, attach in private content the temporary wp-admin access to your web-site.

    Warm Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Saira
    Saira
    Participant
    December 8, 2025 at 08:54

    Thank you, Now the issue is fixed. once again thanks for your fast response.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2025 at 09:16

    Hello @Saira,

    Thank you for your message. We are glad to know that the issue has been resolved. We appreciate your kind words and are always happy to assist you.

    Best Regards,
    8Theme’s Team

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