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  Saira

  Participant

  December 4, 2025 at 12:09

  We are using the XStore theme for our WooCommerce site. When we click the search button without typing anything, all categories appear twice. Additionally, when we search for a product and click on it, the product page does not open—instead, it redirects to a ‘Products will be Coming Soon’ page. This problem is severely affecting our site. We need your urgent help.

  Reference screen recording – https://www.canva.com/design/DAG6izAbD3c/sdqQSgK_NOOj7eCer-DZyA/watch?utm_content=DAG6izAbD3c&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h577df4fcf7

  #461541 Copied
  1 Answer
  

  Ayan Rahman

  Support staff

  December 4, 2025 at 13:29

  Hello,

  Thank you for reaching out to us.

  We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

  If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
  The issue may be due to your custom code in the Child Theme.

  Let us know the results.

  Warm Regards,
  The 8Theme Team

  #461548 Copied
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