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Inquiry Regarding the Theme’s Default Layout and Appearance

This topic has 10 replies, 3 voices, and was last updated 1 month ago ago by Jack Richardson

Manal Salah

Participant

December 2, 2025 at 04:17

please check the attached screenshot — is this the normal default appearance of the theme?
I would like to confirm whether the theme is supposed to look like this by default, or if I am required to design and customize it myself.

Your clarification would be greatly appreciated.

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9 Answers

Ayan Rahman

Support staff

December 2, 2025 at 08:42

Hello,

Thank you so much for purchasing our theme and contacting our support center.

From your screenshot, we can see that an error occurred during the demo content import. Most likely, this happened due to a third-party plugin that is currently active on your site.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

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Manal Salah

Participant

December 3, 2025 at 00:11

Hello Support Team,

I hope you are doing well.

Please check the attached screenshots of all my installed plugins. I have followed all the recommended steps, including reinstalling the required plugins, deactivating unnecessary ones, and trying the demo import multiple times. However, the issue is still occurring.

I kindly request your assistance as soon as possible and hope you can help me find a quick solution to this problem.

Thank you for your support.

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Jack Richardson

Support staff

December 3, 2025 at 10:56

Hello @Manal Salah,

Based on your screenshots, it appears that the demo import process was performed multiple times. As a result, the menu items were added repeatedly with the same slugs, which may have created multiple pages such as Home, About Us, and Contact Us.

Could you please confirm whether you imported the demos several times? If not, could you let us know when this issue occurred (for example, after refreshing the page or through another action)?

If you allow us to access the backend (please provide temporary wp-admin credentials in the private area), we can reset all your content and attempt a fresh import. Kindly confirm your permission for us to proceed with this process.

Best regards,
Jack Richardson
8Theme Team

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Manal Salah

Participant

December 3, 2025 at 13:00

I would really appreciate it if you could reset everything and perform a clean, fresh demo import.

You have my full permission to proceed with resetting the content and fixing all the issues.

Please let me know if you need anything else from my side.
Thank you for your support.

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Jack Richardson

Support staff

December 3, 2025 at 14:16

Hello @Manal Salah,

Please check your website now. We have reset its content using the Content Reset feature (https://gyazo.com/91ef1e4c5bcb6f6ce7c9536c7617c44a) provided by our theme. After that, we imported the content from the Cosmetics demo (https://gyazo.com/92482d2acb68673ecb27d5e76eb7800c). You can now review the frontend result on your website here: https://gyazo.com/5c50df014854c3220daad26caad876d8

Best regards,
Jack Richardson
8Theme Team

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Manal Salah

Participant

December 17, 2025 at 12:59

Subject: Issue with Header – Request for Support and Guidance

Hello XStore Support Team,

I hope you are doing well.

I am writing to inform you that I am currently experiencing an issue with the website header. It does not appear to be functioning or displaying correctly.

I would kindly appreciate it if you could help me resolve this issue. Additionally, I would be grateful if you could explain the cause of the problem and provide guidance on how I can avoid or fix similar issues in the future.

Thank you very much for your support and assistance. I look forward to your response.

Best regards,

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Jack Richardson

Support staff

December 17, 2025 at 13:23

Hello @Manal Salah,

Could you please temporarily disable the CDN on your website and check if the issue persists? We have noticed that you are currently using Hostinger CDN. Additionally, if you have any other caching mechanisms enabled on your website, please disable them as well and test again.

If the issue continues, kindly provide FTP access in the private content section.

Best regards,
Jack Richardson
8Theme Team

#462673 Copied

Manal Salah

Participant

December 26, 2025 at 21:19

Hello,

First of all, I would like to sincerely thank you for your attention and continuous support.

I would like to clarify that I am doing my best to handle the website and theme settings on my own. I have tried most of the available options and followed the setup steps as much as possible. However, there are some steps that I was unable to complete successfully, despite multiple attempts.

Please refer to the attached screenshots, which show that some issues are still present. Although I tried to fix them myself, the problems remain unresolved. At this point, I am not sure whether the issue is caused by the theme itself or if the theme settings are too complex to manage easily.

I kindly ask for your help in resolving the theme issues in a proper and permanent way, so that I won’t need to contact support every couple of days.

Thank you very much for your time and support.

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Jack Richardson

Support staff

December 27, 2025 at 12:34

Hello @Manal Salah,

Thank you for your request. Could you please describe each of your attachments in more detail? At the moment, we are unable to clearly understand the issues shown there (for example, the screenshot of the “Additional Information” section on the single product tabs).

Regarding the header overlap issue on the “My Account” page shown in your screenshot, we have tested this page for both logged-in and non-logged-in users, and it is displayed correctly (please see the attached video in the private content). However, we noticed that you currently have the “Header Overlap” option enabled for your header, which might cause the issue in certain browsers. You can disable this option or create multiple headers for specific pages (such as Account, Wishlist, Cart, etc.) with this setting turned off. More information can be found here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/. Video tutorials: https://youtu.be/BpeXfzNwkOc?si=xhhhGOIcgbnK8YNQ.

As for the styling issue in your footer menu items, we have tested this across multiple browsers and did not encounter the same problem: https://prnt.sc/OZyATOpnwVVU. The issue may appear on your side if you are still using CDN caching (for example, the Hosting CDN currently active on your website). Please try clearing the cache or temporarily disabling it while developing your website.

Best regards,
Jack Richardson
The 8Theme’s Team

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