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Inquiry Regarding the Theme’s Default Layout and Appearance

This topic has 6 replies, 3 voices, and was last updated 1 days, 18 hours ago ago by Jack Richardson

Manal Salah

Participant

December 2, 2025 at 04:17

please check the attached screenshot — is this the normal default appearance of the theme?
I would like to confirm whether the theme is supposed to look like this by default, or if I am required to design and customize it myself.

Your clarification would be greatly appreciated.

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5 Answers

Ayan Rahman

Support staff

December 2, 2025 at 08:42

Hello,

Thank you so much for purchasing our theme and contacting our support center.

From your screenshot, we can see that an error occurred during the demo content import. Most likely, this happened due to a third-party plugin that is currently active on your site.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

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Manal Salah

Participant

December 3, 2025 at 00:11

Hello Support Team,

I hope you are doing well.

Please check the attached screenshots of all my installed plugins. I have followed all the recommended steps, including reinstalling the required plugins, deactivating unnecessary ones, and trying the demo import multiple times. However, the issue is still occurring.

I kindly request your assistance as soon as possible and hope you can help me find a quick solution to this problem.

Thank you for your support.

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Jack Richardson

Support staff

December 3, 2025 at 10:56

Hello @Manal Salah,

Based on your screenshots, it appears that the demo import process was performed multiple times. As a result, the menu items were added repeatedly with the same slugs, which may have created multiple pages such as Home, About Us, and Contact Us.

Could you please confirm whether you imported the demos several times? If not, could you let us know when this issue occurred (for example, after refreshing the page or through another action)?

If you allow us to access the backend (please provide temporary wp-admin credentials in the private area), we can reset all your content and attempt a fresh import. Kindly confirm your permission for us to proceed with this process.

Best regards,
Jack Richardson
8Theme Team

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Manal Salah

Participant

December 3, 2025 at 13:00

I would really appreciate it if you could reset everything and perform a clean, fresh demo import.

You have my full permission to proceed with resetting the content and fixing all the issues.

Please let me know if you need anything else from my side.
Thank you for your support.

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Jack Richardson

Support staff

December 3, 2025 at 14:16

Hello @Manal Salah,

Please check your website now. We have reset its content using the Content Reset feature (https://gyazo.com/91ef1e4c5bcb6f6ce7c9536c7617c44a) provided by our theme. After that, we imported the content from the Cosmetics demo (https://gyazo.com/92482d2acb68673ecb27d5e76eb7800c). You can now review the frontend result on your website here: https://gyazo.com/5c50df014854c3220daad26caad876d8

Best regards,
Jack Richardson
8Theme Team

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