One image is not loading on home page for random visitor.

Hello,

Thank you for bringing this to our attention.

Could you please let us know if you are replacing the image or if the issue has been resolved?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

Hello,

We have re-uploaded the image for you. Please clear your cache and check the content on your homepage now.

Best regards,
The 8Theme Team

Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Fixed. Please clear the cache and check now.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

We have added the following code to your child theme’s functions.php file:
add_filter(‘etheme_lazy_load_elementor_bg_script’, ‘__return_true’);

Best regards,
The 8Theme Team

Dear Abhinandan,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

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Together, we grow stronger with every release.

Topic closed.
The 8Theme Team