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Some productpages are scaled to other size

This topic has 8 replies, 3 voices, and was last updated 4 days, 7 hours ago ago by Samir Malik

martijntje

Participant

November 26, 2025 at 18:21

Hi – suddenly some product pages scale smaller than normal. The content is ‘crushed’ to other width as other pages. See attached:

Content is visible for topic creator and
support staff only.

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7 Answers

Ayan Rahman

Support staff

November 26, 2025 at 19:37

Hello,

Thank you for reaching out to us.

You can refer to the official WordPress guide on enabling debug mode at the following link:
https://wordpress.org/support/article/debugging-in-wordpress/

Once debug mode is enabled, please share any relevant error messages or logs with us so we can proceed with troubleshooting.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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martijntje

Participant

November 27, 2025 at 09:05

Please see attached. Debug mode is on but – as far I can see – no messages.

Content is visible for topic creator and
support staff only.

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Samir Malik

Support staff

November 27, 2025 at 09:53

Hello @martijntje,

Could you please help us verify whether these up-sell products have been deleted or marked as drafts?

https://prnt.sc/opu22uaqpHKw

Currently, one of the products is not loading on the single product page.

Best regards,
8Theme Team

#460894 Copied

martijntje

Participant

November 27, 2025 at 19:24

I deleted the upsell products and the page works. Than I added them again and the page loads with problems (small) like the other time. The page attached has the same problem.

The products are part of variable products.

Content is visible for topic creator and
support staff only.

#460950 Copied

Samir Malik

Support staff

November 28, 2025 at 04:25

Dear @martijntje,

We identified a compatibility issue between the WPBakery plugin and the WooCommerce plugin.

A hotfix has been applied to your website, and everything should now be functioning properly.

Best regards,
The 8Theme Team

#460958 Copied

martijntje

Participant

November 28, 2025 at 09:14

Brilliant – tnx.

#460962 Copied

Samir Malik

Support staff

November 28, 2025 at 16:58

If you need anything else, please let us know.

Best regards,
The 8Theme Team

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